Technical Account Manager

This is a fully remote position, open to applicants in California, +9 more states.

📋 Description

• Take responsibility for the technical achievements of n8n’s key top-tier clients.

• Serve as the primary technical liaison for a selection of strategic customers.

• Manage the technical transition from Sales Engineering throughout implementation and ongoing operations.

• Cultivate relationships with technical stakeholders, including architects, platform owners, and engineering leaders.

• Evaluate customer deployments for risks related to scalability, reliability, performance, and maintainability.

• Offer suggestions for platform enhancements, upgrades, optimizations, and architectural modifications.

• Advise customers on best practices for automation and workflow that impact platform performance, reliability, or scalability.

• Supervise the intake of technical support, issue management, critical incidents, and high-severity support cases.

• Coordinate with Support, Product, Engineering, and Customer Success teams for responses.

• Keep customers updated through timely communication, resolution strategies, and proactive risk management.

• Evaluate support activities, recurring problems, usage trends, and operational risks to formulate preventive action plans.

• Prioritize bugs and feature requests, gather internal feedback, and monitor issues until resolution.

• Provide structured customer insights to Product and Engineering teams to enhance platform results.

• Identify gaps in the enterprise product and contribute lightweight fixes, workflow enhancements, or pull requests when necessary.

⛳️ Requirements

• Extensive experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a comparable customer-facing technical role.

• Profound knowledge of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.

• Proven experience in diagnosing performance, reliability, and scalability issues in production environments.

• Capability to translate intricate technical subjects into actionable recommendations for both technical and business stakeholders.

• Confidence in building trust with senior technical stakeholders and aligning internal teams around customer objectives.

• Experience in collaborating with Support, Product, Engineering, and Customer Success teams.

• Strong background in DevOps and infrastructure, including hands-on experience with Docker, Kubernetes, self-hosted deployments, cloud environments, and scalable, reliable production systems.

• Minimum of 6 months experience with n8n or similar workflow automation/iPaaS platforms like Zapier, Make, or Node-RED (preferred).

• Familiarity with AI/LLM integrations, agentic workflows, or AI-enabled business process automation (preferred).

• Experience in supporting self-hosted and SaaS enterprise clients, particularly in complex or highly regulated settings (preferred).

• Background working with open-source, developer-centric, or technical platform products (preferred).

• Previous exposure to scaling customer success or TAM efforts in a rapidly growing SaaS or infrastructure company (preferred).

• Proactive and consultative mindset; ability to grasp business implications, foresee challenges, and maintain organization across various customer priorities (preferred).

• Must have the right to work in the United States; visa sponsorship is only available for Germany.

• English is the primary language of the company.

🏝️ Benefits

• Competitive salary.

• Equity ownership in n8n.

• US: 20 vacation days, 8 sick days, plus public holidays.

• US: Various low-premium, low-deductible medical plans available for individuals and families.

• US: No-cost premium HDHP option with a pre-funded HSA.

• US: Dental and vision insurance coverage.

• US: 401(k) retirement plan with a 4% employer match.

• US: Company-paid short-term and long-term disability insurance.

• US: Company-funded life insurance.

• €1K (or equivalent) annual budget for career development, including courses, books, events, or coaching.

• Regular hackathons.

• Remote-first work culture with periodic off-site gatherings.

• $100 monthly contribution to support open-source initiatives.

• An open and transparent company culture.