This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical liaison for enterprise clients, fostering adoption and delivering value.

• Comprehend customer business objectives and technical needs, offering strategic advice on best practices and AI-enhanced solutions.

• Work in tandem with engineering and product teams to communicate customer feedback and shape roadmap decisions.

• Diagnose technical challenges and offer proactive solutions to enhance platform efficiency and user experience.

• Conduct regular business reviews, share insights from customer interactions, and facilitate value realization.

• Build and sustain robust relationships with key stakeholders to ensure long-term client success and retention.

⛳️ Requirements

• Over 3 years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer position within an Enterprise SaaS or AI setting.

• Solid understanding of AI, NLP, and cloud-based SaaS solutions.

• Exceptional communication and relationship-building abilities, capable of conveying complex technical concepts to non-technical audiences.

• Demonstrated capacity to resolve technical issues and collaborate across engineering and product teams.

• Experience in managing enterprise customer accounts and promoting the adoption of technical solutions.

• Exemplary personal attributes, including ambition, problem-solving skills, and teamwork.

• Bonus: experience in implementing AI CX CCaaS contact center technologies.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible work arrangements and a supportive work environment.