Technical Account Manager

This is a fully remote position, open to applicants in Uruguay.

📋 Description

• Oversee both standard and tailored customer integration implementations.

• Set up and provide support for SSO, SAML, SCIM, and JIT provisioning.

• Execute customer identity migrations following the launch.

• Coordinate custom API integration projects alongside customers and the Engineering team.

• Manage timelines for technical implementations and ensure customer satisfaction.

• Deliver advanced data exchange implementations including GraphQL API, sFTP, and BigQuery Data Connector.

• Provide guidance to customers regarding data architecture, API best practices, reporting, and platform capabilities.

• Convert business needs into scalable technical solutions.

• Identify opportunities for workflow enhancements through integrations and automation.

• Assist Sales and Solutions Consulting teams during the sales process.

• Aid Account Managers in developing technical strategies for upsell opportunities.

• Collaborate with Product and Engineering teams to incorporate customer feedback and enhance the platform.

• Act as a Tier 3 escalation point for intricate integration and API challenges.

• Diagnose issues related to authentication, provisioning, API, and data synchronization.

• Create technical documentation and best practices for both customer-facing and internal use.

• Train and empower Customer Success, Sales, and Solutions Consulting teams.

• Spearhead strategic cross-functional technical initiatives and complex implementation projects.

⛳️ Requirements

• A minimum of 4 years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a comparable customer-facing technical position within a B2B SaaS setting.

• Proven experience working with enterprise clients, ideally in the retail technology sector.

• Practical experience in implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.

• Familiarity with SSO, SAML, SCIM, OAuth, or enterprise identity providers like Okta, Azure AD, Google Workspace, and Ping.

• Experience in delivering technical implementation or professional services engagements to customers.

• Strong comprehension of REST and/or GraphQL APIs, web services, authentication methods, and data exchange principles.

• High-level proficiency in English, both written and verbal.

• Capability to support EU and North American markets with flexibility across different time zones.

• Must possess legal authorization to work in Uruguay.

• Additional skills that are advantageous: SQL, PostgreSQL, MySQL, Ruby on Rails, modern web application architectures, BigQuery, Jira, Confluence, Metabase, and experience in the retail industry.

🏝️ Benefits

• Embrace a remote-first culture: work in an environment that suits you best.

• Stock options available.

• Flexible time-off policy to suit your needs.

• Monthly stipend for coffee-shop visits.

• Enjoy a fully paid one-month sabbatical after five years of service.

• Comprehensive medical, dental, and vision plans.

• Participate in annual company retreats.

• Receive a paid day off each quarter to volunteer for a nonprofit organization.

• Support for continuous learning opportunities.

• Unlimited access to Udemy Business for skill development.