Technical Account Manager

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Oversee and cultivate relationships within a designated client portfolio.

• Act as the main liaison for strategic account discussions and regular business assessments.

• Facilitate Quarterly Business Reviews (QBRs) while delivering technology roadmaps, performance metrics, and actionable recommendations.

• Discover opportunities for supplementary services, projects, and technology solutions that align with client business objectives.

• Work in conjunction with technical teams to guarantee the successful execution of services and projects.

• Maintain consistent communication with clients to ensure their satisfaction and promote retention.

• Acquire a comprehensive understanding of client environments, goals, and business challenges.

⛳️ Requirements

• A minimum of 3 years of experience in Account Management, Client Success, Business Development, or Technical Account Management positions.

• Prior experience in a Managed Service Provider (MSP), IT Services Provider (ITSP), or comparable technology-centric environment is preferred.

• Experience engaging with SMB clients and understanding their unique technology requirements.

• Exceptional presentation, communication, and relationship-building abilities.

• Proficient in identifying business opportunities and converting them into technology solutions.

• Comfortable discussing IT infrastructure, cloud services, cybersecurity, and managed services offerings.

• Background in MSP, IT Services, or technology consulting is preferred.

• Experience in conducting executive-level business reviews and strategic planning sessions is preferred.

• Demonstrated success in account growth, client retention, and revenue generation is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work environment with a focus on work-life balance.