Technical Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Diagnose live issues, facilitate technical workshops, and resolve technical obstacles.

• Design, set up, and provide support for customer Proof of Value environments.

• Manage deployment needs related to identity, SSO, email infrastructure, and allowlisting.

• Collaborate with Sales on technical assessments and Proof of Value initiatives.

• Work alongside Customer Success to enhance enterprise customer value.

• Partner with Sales, Customer Success, Product, and Engineering from demonstration through to renewal.

• Transform recurring customer issues into reusable documentation, playbooks, and insights for product and engineering.

⛳️ Requirements

• 2–5 years of experience in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar).

• Practical experience with enterprise IT environments, including identity management, SSO/SAML, Okta, Entra ID, and domain/email infrastructure.

• High adaptability to ambiguity, rapid learning, and troubleshooting in real-time with customers.

• Strong inclination for action, a collaborative mindset, and a calm, solution-oriented approach.

• Experience in SaaS is advantageous.

• A background in cybersecurity is not mandatory.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Monthly connectivity reimbursement.

• Unlimited paid time off.

• 401(K) Retirement Savings Plan.

• Complimentary daily on-site lunch.

• On-site covered parking.

• Valuable equity.