Technical Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with essential business customers to support their success through the effective utilization of DigitalOcean’s cloud platform.

• Act as a strategic partner for key business clients, offering guidance, resources, and support.

• Cultivate and maintain a thorough understanding of DigitalOcean products along with the evolving cloud landscape.

• Create, diagram, and plan infrastructure designs customized for customer requirements.

• Facilitate technical consultation sessions and workshops.

• Oversee and manage DigitalOcean’s primary accounts.

• Drive customer involvement, retention, and the growth of DigitalOcean workloads.

• Conduct quarterly business reviews with important accounts.

• Identify opportunities for cost reduction and performance optimization.

• Collaborate with Engineering, Marketing, Account Managers, Support, and other internal teams.

• Track customer usage patterns, risks, and growth prospects.

• Advocate for customer needs during product development and support processes.

• Address escalations and technical challenges in conjunction with Engineering and Support.

• Provide technical presentations to clients.

• Contribute to the creation of technical documentation and deliver training for teams and partners.

• Develop tools and scripts to enhance the efficiency of Technical Account Management.

• Stay informed on industry trends and refine customer engagement strategies.

⛳️ Requirements

• Demonstrated experience in cloud infrastructure with in-depth knowledge of Linux, distributed systems, and automation.

• Background in programming or development, with proficiency in at least one mainstream language like Python or Go.

• Understanding of provisioning and deployment methods, including Terraform, Ansible, and Docker.

• Expertise with at least one major cloud platform: AWS, Google Cloud Platform, or Azure.

• Proven ability to effectively troubleshoot technical issues.

• Familiarity with Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure concepts.

• Experience in delivering customer-oriented technical solutions that align with business objectives.

• Capability to manage multiple stakeholders, prioritize tasks efficiently, and set clear expectations.

• Strong analytical abilities for monitoring customer trends and identifying areas for improvement and growth.

• Experience in advocating for customer needs and converting feedback into actionable insights.

• Excellent verbal and written communication skills.

• Ability to create and present technical presentations and training sessions.

• Self-motivated individual with a passion for technology and open-source initiatives.

• Quick adaptability to changes in the cloud ecosystem.

• Extra consideration for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, especially in dynamic startup settings.

• Additional credit for cloud certifications, NVIDIA GPU and AI/ML certifications, knowledge in networking, automation, virtualization, databases, Docker, Kubernetes, DigitalOcean API, Linux certifications, Gainsight, and Salesforce.

🏝️ Benefits

• Reimbursement for relevant conferences, training, and education, in accordance with company policy.

• Flexible time off.

• Local team gatherings.

• Support for mental health and well-being.

• Eligible employees may receive equity compensation, which includes a new hire equity grant.

• Employee Stock Purchase Program available in participating countries.

• Eligibility for an annual bonus plan for non-sales positions.

• Incentive compensation eligibility under the applicable sales compensation plan for sales roles.

• Commitment to equal-opportunity employment.