Technical Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Collaborate with key business clients to ensure they achieve their desired outcomes through the effective utilization of DigitalOcean’s cloud platform.

• Establish and nurture long-term relationships with customers, acting as their representative.

• Cultivate and sustain in-depth knowledge of DigitalOcean products and the dynamic cloud ecosystem.

• Create, illustrate, and strategize infrastructure architectures customized for customer use cases.

• Facilitate technical consultation sessions and workshops.

• Oversee and manage DigitalOcean’s significant accounts.

• Promote customer engagement, retention, and the expansion of DigitalOcean workloads.

• Conduct Quarterly Business Reviews (QBRs) and align strategies for future growth.

• Identify opportunities for cost reduction and performance enhancement.

• Collaborate with Engineering, Marketing, Account Managers, and Support teams.

• Track customer usage patterns, potential risks, and growth opportunities.

• Address escalations and technical challenges.

• Present to customers and conduct training sessions.

• Contribute to the development of technical documentation and knowledge transfer.

• Create tools and scripts to enhance the efficiency of Technical Account Management.

• Remain updated with industry trends and best practices.

⛳️ Requirements

• Demonstrated experience in cloud infrastructure with extensive knowledge of Linux, distributed systems, and automation.

• Programming or development experience, with foundational skills in at least one mainstream language such as Python or Go.

• Understanding of provisioning and deployment methodologies.

• Familiarity with tools such as Terraform, Ansible, and Docker.

• Proficient with at least one major cloud platform: AWS, Google Cloud Platform, or Azure.

• A proven history of successfully troubleshooting technical issues.

• Knowledge of Git, SQL, basic database management, CI/CD tools, and principles of AI/ML infrastructure.

• Experience in providing customer-centric technical solutions aligned with business objectives.

• Capable of managing multiple stakeholders, prioritizing tasks effectively, and establishing clear expectations.

• Strong analytical abilities to assess customer trends and identify opportunities.

• Experience in advocating for customer needs and converting feedback into actionable strategies.

• Excellent verbal and written communication skills.

• Proficient in creating and delivering technical presentations and training sessions.

• Self-motivated individual with a passion for technology and open-source initiatives.

• Ability to adapt to changes within the cloud ecosystem.

• Cloud certifications, NVIDIA certifications, experience in networking, automation, virtualization, databases, Docker, Kubernetes, DigitalOcean API, Linux certification, Gainsight, and Salesforce experience are considered a plus.

• No specific educational qualifications are mandated.

🏝️ Benefits

• Reimbursement for relevant conferences, training, and education, in accordance with company policy.

• Flexible time off.

• Opportunities for local team meetups.

• Support for mental health and well-being.

• Eligible employees may receive equity compensation, including a new hire equity grant.

• Eligible employees may take part in the Employee Stock Purchase Program in participating countries.

• Annual bonus plan eligibility for non-sales positions.

• Incentive compensation may be available under the relevant sales compensation plan.

• Access to professional development resources.

• Remote work options available.