Technical Account Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Collaborate with key business clients to help them achieve their desired outcomes through the effective utilization of DigitalOcean’s cloud platform.

• Cultivate and maintain a deep understanding of DigitalOcean products and the dynamic cloud ecosystem.

• Plan, design, and diagram infrastructure architectures customized for customer use cases.

• Facilitate technical consultations and workshops.

• Oversee and manage key accounts of DigitalOcean.

• Enhance customer engagement, retention, and growth of DigitalOcean workloads.

• Conduct quarterly business reviews with major accounts.

• Identify opportunities for cost reduction and performance optimization.

• Work collaboratively with Engineering, Marketing, Account Managers, and Support teams.

• Track customer usage trends, risks, and growth opportunities.

• Advocate for customer needs in product development and support processes.

• Address and resolve technical escalations and challenges.

• Provide technical presentations and training sessions.

• Contribute to the creation of technical documentation.

• Develop tools and scripts to enhance the efficiency of Technical Account Management.

• Stay updated on industry trends to enhance customer engagement strategies.

⛳️ Requirements

• Demonstrated experience in cloud infrastructure and extensive knowledge of Linux, distributed systems, and automation.

• Programming or development experience, with foundational skills in at least one popular language such as Python or Go.

• Understanding of provisioning and deployment methodologies.

• Familiarity with Terraform, Ansible, and Docker.

• Proficient with at least one prominent cloud platform: AWS, Google Cloud Platform, or Azure.

• Proven ability to successfully troubleshoot technical issues.

• Knowledge of Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure principles.

• Experience in delivering customer-focused technical solutions aligned with business objectives.

• Capability to manage multiple stakeholders, prioritize tasks effectively, and set clear expectations.

• Strong analytical skills for monitoring customer trends and identifying opportunities.

• Experience in advocating for customer needs and translating feedback into actionable insights.

• Excellent verbal and written communication skills.

• Ability to create and deliver technical presentations and training sessions.

• Self-motivated individual with a passion for technology and open-source initiatives.

• Additional consideration for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments.

• Extra credit for cloud certifications, NVIDIA certifications, networking, automation tools, virtualization, databases, open-source technologies, Kubernetes, DigitalOcean’s API, Linux certifications, Gainsight, and Salesforce.

🏝️ Benefits

• Reimbursement for relevant conferences, training, and education, in accordance with company policy.

• Flexible time-off policy.

• Opportunities for local team meetups.

• Support for mental health and well-being.

• Eligible employees may receive equity compensation, including a new hire equity grant.

• Opportunity to participate in the Employee Stock Purchase Program in participating countries.

• Annual bonus plan eligibility for non-sales positions.

• Incentive compensation eligibility under the applicable sales compensation plan for sales roles.

• Commitment to equal-opportunity employment.