Technical Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with key business clients to assist them in achieving their goals through the effective utilization of DigitalOcean’s cloud platform.

• Offer technical advice, support, and resources to ensure customer success.

• Guide customers on cloud infrastructure and business strategy.

• Create, diagram, and strategize infrastructure architectures customized for customer use cases.

• Facilitate technical consultation sessions, workshops, quarterly business reviews (QBRs), presentations, and training programs.

• Oversee important DigitalOcean accounts and promote engagement, retention, and expansion of workloads.

• Identify opportunities for cost reduction and performance enhancement.

• Work in collaboration with Engineering, Marketing, Account Managers, and Support teams.

• Track customer usage patterns, pinpoint risks, and discover growth opportunities.

• Serve as the voice of the customer in product development and support initiatives.

• Address technical escalations and challenges effectively.

• Contribute to the creation of technical documentation and facilitate knowledge transfer.

• Develop tools and scripts aimed at enhancing the efficiency of Technical Account Management.

• Keep up with trends and best practices in the cloud industry.

⛳️ Requirements

• Demonstrated experience in cloud infrastructure with profound knowledge of Linux, distributed systems, and automation.

• Experience in programming or development, with foundational skills in at least one mainstream programming language such as Python or Go.

• Comprehension of provisioning and deployment strategies.

• Familiarity with Terraform, Ansible, and Docker.

• Competence with AWS, Google Cloud Platform, or Azure.

• Proven success in troubleshooting technical issues.

• Knowledge of Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure principles.

• Experience in delivering technical solutions that align with business objectives.

• Ability to manage various stakeholders, prioritize tasks effectively, and set clear expectations.

• Strong analytical skills.

• Experience in advocating for customer needs and translating feedback into actionable insights.

• Excellent verbal and written communication skills.

• Capability to create and deliver technical presentations and training sessions.

• Enthusiasm for technology and open-source initiatives.

• Ability to quickly adapt to changes within the cloud ecosystem.

• Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, especially in dynamic startup environments.

• Extra credit for cloud certifications, NVIDIA certifications, networking, automation tools, virtualization, databases, Docker, Kubernetes, DigitalOcean API, Linux certifications, Gainsight, and Salesforce.

🏝️ Benefits

• Reimbursement for relevant conferences, training, and education, in accordance with company policy.

• Flexible time off.

• Local team gatherings.

• Support for mental health and well-being.

• Eligible employees may receive equity compensation, including a new hire equity grant.

• Eligible employees may participate in the Employee Stock Purchase Program in qualifying countries.

• Eligibility for an annual bonus plan.

• Incentive compensation may be available under the applicable sales compensation plan.

• Commitment to equal-opportunity employment.