Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with clients to plan, design, implement, and configure Claroty’s solutions.

• Act as the primary technical liaison and take ownership of customer technical requirements.

• Offer technical direction, architectural recommendations, and optimization strategies.

• Identify risks, gaps, and opportunities for improvement within customer environments.

• Convert customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.

• Create technical documents, playbooks, and best practice guidelines.

• Assist with escalations and complex technical scenarios alongside Support and R&D teams.

• Lead executive-level technical discussions and present strategic roadmaps.

• Travel up to 30% for on-site engagements, workshops, and strategic meetings.

⛳️ Requirements

• Over 5 years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles.

• Extensive knowledge of IT networking; prior experience as a Network Architect is highly advantageous.

• Strong grasp of TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.

• Experience in Operational Technology (OT) environments and industrial networks is a significant advantage.

• Comprehensive understanding of cybersecurity principles and secure network architecture.

• Network and Cybersecurity Certifications (CCNA, Security+) are preferred.

• Excellent communication and presentation skills with both technical and executive stakeholders.

• Customer-focused mindset with the ability to cultivate trusted, long-term partnerships.

• Willingness to travel up to 30%.

🏝️ Benefits

• Variable compensation components such as equity or bonuses.

• Details regarding the broader total rewards package will be shared prior to interviews.

• Special accommodations available upon request in all selection phases.