Senior Technical Account Manager – Customer Success, EMEA

This is a fully remote position, open to applicants in Ireland, +1 more country.

📋 Description

• Serve as a strategic partner and trusted advisor to clients.

• Create success plans, oversee onboarding and adoption, and ensure stakeholders derive ongoing value.

• Manage account health, engagement, and strategic direction within the designated customer portfolio.

• Collaborate across departments including Sales, Product, and Support to promote customer success.

• Assist new teams through implementation, onboarding, and training processes.

• Convert functional and technical requirements into scalable workflows, templates, hierarchies, and automations within ClickUp.

• Facilitate foundational setup, integrations, enablement, best practices, system governance, and change management processes.

• Monitor seat utilization, adoption trends, Champion/Stakeholder engagement, and overall account health.

• Develop and implement adoption plans and conduct account reviews.

• Identify potential risks and formulate recovery plans in collaboration with the account team.

• Conduct Intake → Execution → Reporting (IER) cycles for essential workflows.

• Lead discovery sessions to map current-state and future-state processes.

• Suggest optimizations and create scalable workflow templates.

• Promote the adoption of ClickUp AI and implement custom workflow Agents.

• Define and deliver AI automations that align with customer business KPIs.

• Offer technical training and consultation on AI and automation best practices.

• Monitor and report AI usage and credit consumption.

• Connect customer adoption efforts to tangible business value.

• Generate qualified leads through data-driven insights and analysis of AI usage.

• Assist in renewals, expansions, and AI upselling through cross-functional collaboration.

• Transform customer objectives and challenges into actionable insights for Product, Engineering, and Support teams.

• Collaborate with account teams to align delivery and success strategies.

⛳️ Requirements

• Profound understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionalities.

• Knowledge of generative AI concepts, prompt design, and automation frameworks.

• Proficient in identifying and defining AI use cases and consumption strategies.

• Outstanding workflow analysis and process design abilities.

• Capable of managing complex customer programs involving multiple stakeholders, deadlines, and outcomes.

• Experience with structured account planning.

• Comfortable utilizing dashboards and metrics to convey health, adoption, and ROI information.

• Possess executive presence and strong communication skills.

• Ability to establish trust at both ATL and BTL levels.

• Fully accountable for an assigned portfolio of business.

• Able to work collaboratively across account teams, Product, and Sales divisions.

• Skillful in influencing without authority through insights and results.

• Capable of translating business requirements into technical solutions.

• Experience leading or supporting customer onboarding and implementation processes.

• Proficient in guiding customers through setup, integration, enablement, governance, and change management.

• Ability to provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases.

• Competent in working with ClickUp AI and creating custom workflow Agents.

• Skilled in tracking and reporting AI usage and credit consumption against established plans.

• This role is based in Ireland or the United Kingdom.

• ClickUp is unable to sponsor or assume sponsorship of an employment visa for positions outside of engineering and product.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible work arrangements to support work-life balance.

• Access to cutting-edge tools and technologies.