Technical Account Manager

This is a fully remote position, open to applicants in Saudi Arabia.

📋 Description

• Take ownership of customers’ technical success with the UiPath platform.

• Act as a key member of each customer’s UiPath account team.

• Lead technical workstreams that support adoption plans and demonstrate business value.

• Offer technical guidance and help customers enhance their automation-program maturity.

• Provide assistance with infrastructure, installation, upgrade planning, and troubleshooting.

• Empower technical stakeholders with best practices related to the UiPath platform.

• Conduct design and code reviews for selected automation projects.

• Execute technical health checks to identify risks and opportunities for continuous improvement.

• Collaborate with Product Support and subject-matter experts to address escalated incidents.

• Deliver technical advice through webinars, demonstrations, and public speaking engagements.

• Enhance and refine team processes, assets, and delivery methodologies.

⛳️ Requirements

• At least 7 years of professional experience in technical roles involving customer interaction.

• Fluency in both English and Arabic is required.

• Strong programming background; .NET is preferred, but experience with C#, C++, VB, Java, Python, or PowerShell is acceptable.

• Previous experience with UiPath or similar intelligent automation products is highly desirable.

• Background in technical support or technical consulting is an advantage.

• Experience in SaaS and cloud technologies, with practical exposure to digital technologies.

• Exceptional analytical and problem-solving abilities.

• Self-driven, proactive team player with innovative ideas.

• Ability to maintain diplomacy, tact, and composure under pressure while collaborating with customers and partners.

• Outstanding presentation skills, including the ability to engage a large audience.

• Degree in Computer Science or a related field is preferred.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• Flexible work arrangements, which may vary based on business needs and role.

• Reasonable accommodations available for candidates upon request.

• An inclusive workplace that promotes equal opportunities for all.

• The option to opt out of AI interview recording without affecting candidacy.