Technical Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate with clients to strategize, design, implement, and configure Claroty’s solutions.

• Act as the main technical liaison and manage customer technical requirements.

• Offer technical direction, architecture suggestions, and optimization strategies.

• Identify risks, gaps, and potential enhancements in customer settings.

• Convert customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.

• Create technical documents, guidelines, playbooks, and best practices.

• Assist with escalations and resolve complex technical issues alongside Support and R&D teams.

• Lead high-level technical discussions and present strategic roadmaps.

• Facilitate on-site interactions, workshops, and strategic meetings, with travel requirements of up to 30%.

⛳️ Requirements

• Over 5 years of experience in Professional Services, Technical Account Management, Network Engineering, or similar roles that involve direct customer engagement.

• Full professional proficiency in both English and German (written and spoken).

• Extensive knowledge of IT networking; prior experience as a Network Architect is highly advantageous.

• Strong grasp of TCP/IP, routing, switching, DNS, DHCP, and segmentation concepts.

• Experience with Operational Technology (OT) environments and industrial networks is a significant advantage.

• Comprehensive understanding of cybersecurity principles and secure network architecture.

• CCNA and/or CCNP certification is highly desirable.

• Excellent communication and presentation abilities, capable of engaging both technical and executive stakeholders.

• Customer-focused mindset with the capability to foster trusted, long-term relationships.

• Openness to travel up to 30%.

🏝️ Benefits

• Variable compensation options, including equity or bonuses.

• Detailed information on the broader total rewards package will be shared prior to interviews.

• Special accommodations are available upon request throughout all selection stages.