This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the main advocate for designated accounts

• Coordinate technical success and promote long-term adoption of the platform

• Examine intricate network performance data and deliver actionable insights

• Convert technical obstacles into strategic business opportunities

• Collaborate with Engineering, Sales, Product, and Customer Success teams

• Conduct regular business reviews and technical health evaluations

• Ensure that solutions are aligned with changing infrastructure objectives

• Foster measurable customer value realization

• Assist in customer retention and satisfaction

⛳️ Requirements

• Bachelor’s degree with 7+ years of relevant experience, Master’s degree with 4+ years of relevant experience, or PhD with 1+ years of relevant experience

• Background in a customer-facing technical role, such as Technical Account Management, Solutions Engineering, or Professional Services

• Familiarity with application and network protocols, including HTTP, DNS, TCP/IP, and BGP

• Experience in administering Linux systems, including reviewing system logs and verifying network connectivity

• Knowledge of application and network performance analysis tools

• Proficient in communicating data-supported technical findings through written reports and presentations, collaborating with remote teams, managing project tasks and deadlines, and learning new technologies to address technical challenges

• Cisco CCNA or DevNet, or Cloud (AWS) certification

• Experience with Cloud/SaaS software products

• Proficient with at least one virtualization platform: KVM, VMware, Hyper-V, or VirtualBox

• Experience in managing containers using Docker or Kubernetes

• Skilled in troubleshooting authentication, permissions, or single sign-on issues in software services

• Experience utilizing Python or JavaScript for collecting or analyzing technical data or automating checks

• Familiarity with using AI tools for technical tasks, with the ability to explain the task, the produced output, and how the output was validated against source data or test results