Technical Account Manager – Architect

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Deliver continuous Technical Account Management, providing consultative support, escalation insights, and oversight for key customers.

• Support enterprise clients with Level 3 support cases and escalations.

• Collaborate with strategic and enterprise ClickHouse users, customers, and prospects on onboarding processes, production launches, and proofs of concept.

• Offer architectural, technical, and migration guidance and support.

• Lead projects, manage escalations, and conduct meetings to ensure ongoing customer success.

• Take ownership of and oversee Level 3 Support Cases and Escalations in partnership with the Support L1/L2 team.

• Collaborate with Product Management, Engineering, and Sales on account plans and roadmaps.

• Ensure availability in line with scheduling and onsite travel requirements to deliver high-quality 24x7 support in a globally distributed setting.

• Assist in hiring and mentoring new team members.

• Develop and contribute to documentation, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs.

• Engage in approximately 50% case-initiated consultative support and 50% Technical Account Management functions, including project guidance, onboarding coordination, escalations, communications, documentation, roadmap work, and meeting leadership.

• Travel regionally onsite up to around 35% of the time.

⛳️ Requirements

• Over 5 years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.

• More than 5 years of relevant industry experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems.

• Comprehensive technical knowledge in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, system or network administration, and big data.

• Proven experience leading and delivering large-scale technical projects with teams of experienced engineers.

• Proficient with a public cloud provider such as AWS, GCP, or Azure, along with infrastructure-as-a-service offerings like EC2.

• Exceptional communication skills with the ability to engage in a customer-facing role alongside Support Services, Engineering, and Sales teams.

• Strong teamwork, global engagement, empathy, and a problem-solving mindset.

• Self-motivated, inquisitive, and eager for continuous learning and development.

• Must be able to work remotely from Singapore and be willing to undertake regional travel.

• Required application experience should include support, success, or solutions engineering for premium or enterprise customer accounts.

• Hands-on experience with ClickHouse or another DBaaS technology is required.

• Proficiency in SQL is essential.

🏝️ Benefits

• Flexible work environment with a remote-friendly arrangement.

• Employer contributions towards healthcare coverage.

• Stock options for each new team member.

• Flexible time off in the US and generous leave entitlement in other countries.

• USD$500 allowance for home office setup for remote employees.

• Opportunities to engage in company-wide global offsite events.