Technical Account Manager – AI Agents

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take ownership of and oversee a portfolio of customer accounts for AI Agents.

• Actively engage with customers to ensure their needs are fulfilled while uncovering opportunities for growth.

• Efficiently and effectively configure AI agents in alignment with customer specifications.

• Independently troubleshoot technical challenges before escalating them to engineering teams.

• Oversee engineering transitions while preserving customer relationship ownership.

• Confirm fixes and swiftly resolve customer issues.

• Recognize trends and expansion opportunities within accounts to stimulate growth.

• Partner with integration engineers on bespoke integrations and coding as required.

• Stay informed on product features and updates to maintain current knowledge.

• Facilitate customer go-lives and guarantee successful implementations of AI solutions.

• Keep precise CRM records of customer interactions and technical challenges.

• Prepare and present reports and presentations to stakeholders as necessary.

⛳️ Requirements

• Demonstrated experience as a Technical Account Manager, SaaS Account Manager, or a technically proficient Customer Success Manager.

• Strong technical troubleshooting abilities with a comprehensive understanding of AI technologies.

• Exceptional relationship management and communication capabilities.

• Ability to operate independently and manage time efficiently in a dynamic environment.

• Experience with customer go-lives and technical deployment processes.

• Strong problem-solving aptitude with a proactive approach.

• Familiarity with CRM systems and customer support tools.

• Capability to manage multiple accounts concurrently while paying close attention to detail.

• Availability to work during US business hours to align with global clients.

🏝️ Benefits

• Opportunity to thrive in a dynamic and innovative work environment.

• Potential for professional growth and career progression.

• Collaborative and inclusive company culture.

• Exposure to leading-edge AI technologies.

• Supportive team environment centered on success.

• Remote work options with a focus on outcomes.