Technical Account Manager – AI Agents

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the customer relationship after signing, managing onboarding, configuration, and the adoption of AI Agents.

• Proactively oversee customer expectations and ensure prompt issue resolution.

• Identify, secure, and expand business opportunities within the existing customer portfolio.

• Collaborate with integration engineers during the technical handoff process.

• Execute expedited customer ramp-up strategies to achieve independent go-lives by Day 7.

• Maintain regular communication with customers, offering progress updates and addressing any concerns.

• Independently troubleshoot and configure Central to resolve customer issues.

• Track customer satisfaction and retention, implementing strategies to enhance the customer experience.

• Act as the primary post-signing contact for customers regarding onboarding, configuration, and ongoing support.

• Respond to customer issues promptly, with an expectation for same-day resolutions.

⛳️ Requirements

• Demonstrated experience as a Technical Account Manager or in a similar B2B SaaS role.

• Strong technical knowledge with the capability to understand software solutions and troubleshoot effectively.

• Outstanding communication abilities, both verbal and written.

• Proven track record of managing multiple accounts simultaneously while keeping a keen attention to detail.

• Commercially astute with a history of identifying and closing expansion opportunities.

• Self-motivated and able to take initiative in a dynamic work environment.

• Excellent problem-solving skills and a customer-focused mindset.

• Familiarity with API integrations and technical workflows.

• Experience in a startup or rapidly growing environment.

• Knowledge of customer success metrics and strategic approaches.

• Prior experience with AI-driven products or solutions.

• Willingness to work across different time zones, especially aligned with US business hours.

🏝️ Benefits

• Fully remote work setup with the flexibility to manage your own workspace.

• Opportunity to engage with cutting-edge AI technology and innovative solutions.

• A culture that promotes professional growth and career development.

• Comprehensive training and onboarding programs available.

• A supportive team environment that emphasizes collaboration and success.

• Access to ongoing learning opportunities and resources.