Tech Lead – ServiceNow

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Allocate and manage tasks within the team according to ServiceNow best practices.

• Create solutions utilizing modules such as ITSM, ITOM, HRSD, CSM, among others.

• Plan and design Sprints based on user stories using Scrum methodology.

• Oversee and assist the team during the implementation phase on the ServiceNow platform.

• Automate and develop business processes and services on the ServiceNow platform.

• Create APIs utilizing RESTful principles to facilitate integration with other services.

• Engage in projects employing agile methodologies (Scrum/Kanban).

• Aid in resolving technical issues and contribute to the ongoing enhancement of delivered solutions.

• Collaborate with diverse teams across functional, business, and architectural domains.

⛳️ Requirements

• Demonstrated experience as a Senior Developer or Technical Consultant focused on ServiceNow.

• Practical experience with and certifications in the ServiceNow solutions platform.

• Familiarity with ITSM, ITOM, CSM, HRSD, and other relevant modules.

• Experience working with agile methodologies.

• Capability to comprehend business requirements and convert them into technical solutions.

• Excellent communication and interpersonal skills across various organizational levels.

• Strong leadership abilities.

• Proficient in English (preferred for international projects).

• ServiceNow certifications (CSA, CAD, and/or CIS).

• Proficiency in Spanish (an advantage).

• Fluent English (an advantage).

• Postgraduate degree / MBA (an advantage).

• Strong sense of ownership and a proactive attitude towards deliverables.

• Continuous interest in learning and professional growth.

• Adaptability to dynamic and expanding environments.

🏝️ Benefits

• Meal voucher / Food allowance.

• SulAmérica health insurance – no co-pay and fully covered by the company.

• SulAmérica dental insurance – fully covered by the company.

• Home office allowance.

• Life insurance.

• Childcare allowance.

• Profit-sharing program (PPR).

• Wellhub (Gympass).

• Digital urgent care (24/7 telemedicine with appointments available within 20 minutes).

• Telehealth consultations with medical specialists.

• Chronic Care Management (personalized, multidisciplinary support).

• Pregnancy Program.

• Nutrition Program.

• Social support: social workers plus legal and financial guidance.

• Emotional health support: checkups, psychotherapy, and an emergency and crisis support center.

• Benefits Club – Education and Career: partnerships with courses, colleges, and language schools.

• Shark Academy: ongoing training and fully funded certifications.

• Exchange of experience and knowledge with a team recognized as a market leader.

• Aoop Lovers: gamification program where points can be exchanged for prizes.