Tech Customer Expert, Trilingual English B1, French B2

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide remote support to customers

• Address customer inquiries efficiently

• Offer friendly and clear guidance

• Implement effective solutions for various service scenarios

• Recognize and understand customer needs

• Manage information with care and responsibility

• Ensure each interaction delivers a smooth and positive customer experience

⛳️ Requirements

• High school diploma / Secondary education

• No prior professional experience necessary

• English proficiency at B1 level

• French proficiency at B2 level

• Ability to communicate in three languages

• Customer-oriented mindset

• Capability to respond to inquiries and provide clear instructions

• Skill in handling information responsibly

• Availability for the following schedules: TRN L-S 8am–3:30pm / OPS 9:00am–4:30pm

• Option for remote work from any location in Colombia

🏝️ Benefits

• Work schedules of 42 hours per week, tailored for work-life balance

• Bonuses based on performance

• Indefinite-term contract ensuring long-term job security

• Access to the exclusive Gaming Arena

• Employee fund benefits promoting financial wellbeing