Team Manager – Microsoft 365

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee team operations while developing innovative solutions by utilizing or modifying current methods and procedures

• Comprehend and relay the strategic direction, team objectives, deliverables, and any changes

• Offer guidance to the in-house Management Trainee

• Monitor NSAT scores and assess team member productivity

• Train Engineers and Team Leaders on the technical support process

• Acknowledge high performance and reward achievements

• Assign tasks, establish deadlines, and manage daily operations

• Deliver prompt feedback and address team challenges

• Foster an open communication culture and an inspiring team atmosphere

• Provide coaching, training, and mentoring to enhance productivity

• Formulate task strategies and plans to achieve objectives

• Set an example in professionalism, communication, and technical expertise

⛳️ Requirements

• Bachelor's degree

• At least 5–6 years of experience as a Team Manager in a Technical Support environment

• Proficient in MS Office

• Exceptional leadership and analytical capabilities

• Strong business insight and dedication to productivity

• Self-motivated, proactive, and capable of thriving in a fast-paced setting

• Results-driven with excellent negotiation skills and a solid process orientation

🏝️ Benefits

• Permanent work from home

• US shift timings