Team Leader – Underwriting Assistant

This is a fully remote position, open to applicants in Poland.

📋 Description

• Lead, mentor, and nurture a developing team of Underwriting Support Analysts.

• Manage the daily operations of the team, including workload allocation, priority setting, and performance evaluation.

• Conduct regular check-ins, offer constructive feedback, and assist team members in their insurance and professional growth.

• Facilitate recruitment, onboarding, training, and development initiatives for new team members.

• Oversee underwriting support throughout the submission lifecycle, which encompasses submission review, account clearance and setup, data entry, documentation, endorsements, renewals, and pre- and post-bind activities.

• Ensure that submission triage is consistent with underwriting appetite, guidelines, and delegated authorities.

• Verify that necessary information is collected from brokers and that underwriting files are comprehensive, accurate, and well-maintained.

• Collaborate with Underwriters and Operations teams to prioritize tasks, address issues, and sustain efficient workflows.

• Monitor work quality and precision, ensuring compliance with established procedures, requirements, and service standards.

• Identify opportunities to streamline, enhance, and scale underwriting support processes and workflows.

• Assist in the implementation and adoption of new processes, tools, and technologies.

• Provide input to Product, Technology, Operations, and other stakeholders regarding system and workflow enhancements.

• Foster a positive, collaborative, and high-performing team culture that emphasizes ownership, quality, continuous improvement, and exceptional customer service.

⛳️ Requirements

• Demonstrated experience in the insurance sector, particularly in underwriting support, underwriting operations, or a related field.

• Comprehensive understanding of underwriting support processes, including submission management, account clearance and setup, documentation, and pre- and post-bind activities.

• Familiarity with underwriting appetite, guidelines, delegated authorities, and basic underwriting data analysis.

• Previous experience in leading, managing, coaching, or developing team members.

• Experience in managing operational workloads, priorities, and deadlines within a process-oriented environment.

• Exceptional English written and verbal communication skills.

• Proven track record of building successful relationships with Underwriters, brokers, and various internal and external stakeholders.

• Strong customer service orientation and capability to work efficiently in a dynamic environment.

• Excellent organizational and prioritization skills, with the ability to manage multiple tasks and competing demands effectively.

• Strong problem-solving abilities and a talent for driving initiatives and process enhancements.

• Effective communication and collaboration skills, enabling successful interaction across diverse teams and functions.

• Self-motivated with a strong sense of ownership and accountability.

• Attention to detail, quality, and self-discipline.

• Proficient in MS Office Suite and Google Workspace applications.

• Experience managing or supporting teams within an MGA, insurtech, carrier, or similar insurance setting.

• Previous experience in a startup or scale-up environment.

• Experience in developing, enhancing, or scaling underwriting support processes.

• Familiarity with modern underwriting systems, workflow tools, or insurance technology.

• Bachelor’s or Master’s degree in Economics, Finance, Business Affairs, Risk Management, or a related discipline.

🏝️ Benefits

• 100% Remote Work

• Unlimited Paid Time Off

• Private Healthcare (Lux Med)

• Helping Hand Program

• Meaningful Equity

• High-Growth Startup Environment

• Exposure to the U.S. Insurance Market

• Career Growth Opportunities

• International Team & Cross-Border Collaboration