Team Leader – Corporate Operations, CCAM

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Oversee and authorize account opening and maintenance activities for Corporate Banking conducted by CCAM.

• Review and approve documentation for account openings pertaining to Corporate, Commercial, Government, Financial Institutions, MNCs, Special Assets, and Investment Banking clients.

• Ensure the precise upkeep of customer records, account structures, mandates, and authorized signatory details.

• Evaluate and authorize placements, rollovers, liquidations, and related financial transactions for corporate fixed deposits within assigned authority limits.

• Assist with KYC remediation, regulatory assessments, audit findings, and data correction initiatives.

• Ensure adherence to AML, Sanctions, Regulatory, Compliance, and Operational Risk standards.

• Monitor controls, escalate exceptions and high-risk scenarios, and support internal, external, compliance, and regulatory audits.

• Ensure requests align with SLAs, maintain a processing accuracy rate of 99% or higher, monitor workflow queues, and prioritize urgent requests.

• Optimize resource allocation and workload distribution within the team.

• Collaborate with Relationship Managers, Coverage Teams, Trade Sales, Product Teams, Compliance, Operations, Credit, and Technology teams.

• Serve as the primary escalation point for operational challenges affecting client service.

• Compile Daily, Weekly, and Monthly MIS reports detailing volumes, productivity, SLA performance, quality, and pending inventory.

• Analyze operational trends to pinpoint opportunities for process enhancements and automation.

• Provide management with updates on regulatory remediation, audit responses, backlog reduction, and operational risk issues.

• Ensure compliance with UAE Central Bank regulations and internal governance policies.

• Uphold the confidentiality and integrity of client information.

⛳️ Requirements

• A minimum of 5-7 years of experience in Corporate Banking Operations, Centralized Account Management, Client Onboarding, or Account Services.

• Preferably experienced in managing Corporate, Commercial, Financial Institution, and Government Banking clients.

• Experience in overseeing operational teams and service delivery functions is essential.

• In-depth knowledge of Corporate Banking Operations, Account Management, KYC/CDD requirements, AML regulations, and customer lifecycle management.

• Solid understanding of Corporate Banking products, Trade Finance operations, Fixed Deposits, Digital Banking services, and customer onboarding processes.

• Familiarity with regulatory requirements, operational risk management, and audit controls.

• Strong leadership and team management skills are crucial.

• Excellent communication and stakeholder management abilities.

• Robust analytical and problem-solving skills.

• Capability to manage multiple priorities under tight deadlines.

• Strong attention to detail and risk awareness.

• Proficient in banking systems, workflow applications, and Microsoft Office tools.

• A Bachelor's Degree in Business Administration, Finance, Banking, Commerce, or a related field is required.

• Professional certifications in Banking Operations, AML, Compliance, or Risk Management will be considered an advantage.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Work-life balance initiatives and flexible working arrangements.