Manager Assistant – Merchant Operations

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Establish and oversee the operational cadence for the VP and Merchant Operations Leadership Team, encompassing agendas, business reviews, planning sessions, decision forums, action tracking, and follow-up.

• Collaborate with the VP and Leadership Team to define and manage the strategic agenda.

• Convert priorities into initiatives, milestones, success metrics, and deliverables.

• Create and sustain Merchant Operations KPIs, scorecards, dashboards, and performance management tools.

• Take charge of operational and performance reporting; analyze outcomes, identify trends and performance drivers, and translate data into actionable insights.

• Monitor strategic initiatives and commitments, recognizing risks, dependencies, and emerging issues.

• Manage monthly, quarterly, and annual business management processes, including headcount tracking, reporting, organizational and distribution-list maintenance, recurring submissions, and colleague processes.

• Assist in senior leadership presentations, business updates, and executive communications.

• Act as a thought partner to the VP by synthesizing information, developing viewpoints, pressure-testing ideas, and supporting decision-making.

• Work in conjunction with Merchant Operations leadership, GRRO leadership, and cross-functional partners to advance priorities, resolve issues, manage dependencies, and complete initiatives.

• Support town halls, colleague communications, leadership meetings, and recognition programs.

• Identify opportunities to streamline processes, enhance operating routines, improve reporting, and boost leadership team effectiveness.

• Cultivate relationships across markets, cultures, and time zones.

⛳️ Requirements

• Preferred experience in operations, analytics, MerchantForce, COE, field/client-facing roles, or a similar environment.

• Strong business acumen with the ability to connect operational performance, frontline realities, and strategic priorities.

• Experience in producing and maintaining accurate business and operational reports.

• Ability to interpret data, identify trends and performance drivers, and translate findings into actionable business insights.

• Strong collaboration and relationship management skills across functions and geographies.

• Advanced Excel and data analysis capabilities.

• Familiarity with reporting, visualization, or analytics tools is preferred.

• Preferred experience in designing and managing KPIs, scorecards, dashboards, and other performance management frameworks.

• Proactive mindset with the ability to anticipate needs, take initiative, solve problems, and drive work forward.

• Excellent written and verbal communication skills, including the ability to create executive-level presentations and narratives.

• Strong organizational and business management discipline.

• Ability to manage recurring administrative and operational processes, multiple stakeholders, and competing deadlines.

• Capability to serve as a thought partner and connect strategy with practical execution.

• Ability to operate with independence, judgment, discretion, and comfort with ambiguity.

• Experience collaborating across international teams and time zones.

• Flexibility to accommodate an international schedule when necessary.

• Employment eligibility to work with American Express in the United States is essential; the company will not pursue visa sponsorship.

• No formal education requirements.

🏝️ Benefits

• Bonus.

• Comprehensive support for holistic well-being.

• Opportunities to learn new skills, develop as a leader, and advance your career.