Admin Coordinator – Ops Assistant

This is a fully remote position, open to applicants in Egypt, +4 more countries.

📋 Description

• Make and receive phone calls and text messages to coordinate with families, providers, and vendors.

• Assist families in completing medical or therapy-related forms while accurately gathering required information.

• Provide clear guidance and support to families facing stressful or emotionally sensitive circumstances.

• Reach out to external organizations to collect or verify information and finalize administrative forms.

• Follow up on documentation, pending tasks, and outstanding requests.

• Maintain clear, professional, and compassionate communication.

• Keep organized digital files and documentation using Google Drive or similar platforms.

• Write concise reports or summaries following calls and meetings.

• Assist with data entry, form submissions, and updates to records.

• Ensure that documentation and information remain accurate, organized, and easily accessible.

• Support the scheduling and coordination of sessions, meetings, and events.

• Keep internal systems and records updated and accessible.

• Coordinate administrative activities among families, providers, vendors, and external organizations.

• Identify opportunities to enhance organization and operational efficiency.

⛳️ Requirements

• Candidates must reside in LATAM, Africa, or Eastern Europe.

• Availability to work from 9:00 AM to 5:00 PM EST, in alignment with the client’s time zone.

• Over 2 years of experience in administrative, coordination, or operational support roles.

• Experience in managing frequent phone communications with families and external partners.

• Proven ability to handle sensitive information while supporting administrative processes with discretion and care.

• Proficient in Google Workspace.

• Strong organizational and time management abilities.

• Keen attention to detail regarding documentation, forms, records, and data entry.

• Capable of managing frequent phone and text communications.

• Ability to provide clear instructions and support to families.

• Skilled in maintaining accurate and organized digital records.

• Competent in handling confidential information appropriately.

• Strong follow-through skills and the ability to keep open items progressing towards completion.

• Calm, patient, and empathetic demeanor when assisting families.

• Reliable and proactive in managing administrative responsibilities.

• No formal certification is necessary.

• Experience in healthcare, therapy, or education is advantageous.

🏝️ Benefits

• Potential to increase from 30 to 40 hours per week as responsibilities grow.

• Opportunity to join a purpose-driven organization that supports neurodivergent children and their families.

• Chance to contribute to a compassionate, family-centered team.