Team Leader – Complex Healthcare

This is a fully remote position, open to applicants in Alabama, +36 more states.

📋 Description

• Oversee and lead a team of associates on a daily basis

• Mentor and instruct associates to achieve or surpass Everise and client expectations

• Monitor, assess, and evaluate associate performance based on established KPIs

• Offer individualized feedback to associates to ensure objectives and standards are achieved

• Maintain a consistent presence on the production floor and engage with associates

• Ensure that systems are functioning effectively and that associates remain focused on productive tasks

• Develop and execute written action plans for underperforming associates

• Address customer escalations

• Facilitate communication between contact center management, clients, and associates

• Participate in the selection and interview process for new associates

• Provide on-the-job training or additional training as required

⛳️ Requirements

• Bachelor’s degree in a related field from a four-year college or university, or 1 year of experience in customer service or sales, or a suitable combination of education and experience

• Previous experience in a call center is preferred

• Prior experience in a supervisory or leadership role is preferred

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

• Exceptional oral and written communication abilities

• Strong organizational and interpersonal skills

• Flexibility in scheduling

• Analytical and problem-solving capabilities

• Strong multitasking skills

• Ability to thrive in a fast-paced environment

• Reliability in completing assignments and maintaining attendance

• Must be able to pass a drug test and background check

🏝️ Benefits

• Comprehensive work-from-home program

• Culture that prioritizes people

• Workplace focused on diversity and inclusion

• Opportunity to work for a global experience company

• Recognized as a Best Place to Work with awards