Team Lead – Senior Collections Specialist

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee and direct daily collection efforts and the recovery of bad debts.

• Manage both Direct and Non-Direct accounts.

• Supervise the monitoring and resolution of unmatched receipts, journals, payments, and DKOs.

• Conduct monthly meetings with stakeholders.

• Execute monthly reconciliations of broker statements and communicate with stakeholders regarding any unreconciled items.

• Review and authorize premium and commission refunds as well as DKOs (Direct Knock-Off).

• Manage the annual write-off process for bad debts and unclaimed funds in compliance with company policies and regulatory standards.

• Serve as the point of escalation for complicated collection, unmatched, and reconciliation challenges.

• Facilitate support for internal and external audits by ensuring comprehensive and precise documentation.

• Address ad hoc requests and operational issues as necessary.

• Work collaboratively with Finance, Underwriting, Operations, IT, and other stakeholders to resolve issues and enhance processes.

• Mentor, coach, and develop team members to meet operational and service goals.

• Engage in system improvements, User Acceptance Testing (UAT) activities, automation projects, and process enhancement initiatives.

⛳️ Requirements

• Bachelor's Degree in Accounting, Finance, Business Administration, or Business Management.

• A minimum of 3 to 5 years of experience in Collections or Accounts Receivable.

• At least 1 to 2 years of experience in a leadership or supervisory role.

• Experience in General Insurance, Financial Services, or a Shared Services environment is preferred.

• Proficiency in Excel at an Intermediate or Advanced level along with strong analytical skills.

🏝️ Benefits

• Opportunities for professional development.