Team Lead, S/4HANA Customer Management and CRM Consultant

This is a fully remote position, open to applicants in Germany.

📋 Description

• Create innovative SAP solutions utilizing ABAP / ABAP OO

• Conduct thorough customization of SAP Web UI components (BOL/GENIL)

• Offer technical and disciplinary leadership for the SAP Customer Management & CRM team

• Assist in the professional and personal growth of employees

• Support intricate transformation and migration projects within Customer Management, including the transition from traditional SAP CRM environments to S/4HANA

• Work alongside project managers, business units, and clients to ensure alignment of technical needs, solutions, and priorities

• Continuously enhance and standardize solutions and expertise in SAP Customer Management & CRM

• Deliver technical assistance on challenging customer projects

⛳️ Requirements

• Several years of experience in SAP Customer Service and CRM, preferably within the utilities sector

• Strong technical knowledge of SAP CRM and customer service processes in the utilities industry

• Familiarity with SAP solution development and customization

• Ideally, experience with S/4HANA transformations or a keen interest in them

• Preferably some experience in technical and/or disciplinary leadership

• Strong analytical skills, customer and solution orientation, along with effective communication abilities

• Proficient in both German and English when communicating with customers, project teams, and stakeholders

🏝️ Benefits

• Home office arrangements and complete flexibility with individually managed working hours

• Permanent employment contract

• 30 days of annual leave

• FlexWork: the option to work remotely from another European country for up to 3 months each year

• Monthly budget for choosing benefits from over 50 options via emplu

• Various offerings through Corporate Benefits

• Bicycle and car leasing available through salary conversion

• Mental health benefit “Nilo” — 12 complimentary sessions with psychologists annually, along with access to meditations and courses

• Focused support for professional and personal development

• Mentoring program for a structured and personalized onboarding experience

• Modern equipment provided

• Subsidized company pension plan

• Employer-supported savings benefits