Team Lead, Legal Conflicts Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the conflicts managed services practice at Harbor, ensuring effective delivery, client relationships, team development, and business performance.

• Supervise client engagement leads and uphold consistent standards throughout the portfolio.

• Manage service quality, client communications, escalations, and fulfill client requirements effectively.

• Cultivate trusted relationships with clients and engage in discovery, sales calls, proposals, onboarding, and service reviews.

• Identify opportunities for service enhancement or expansion in collaboration with Harbor leadership and subject-matter experts.

• Establish delivery standards, quality controls, reporting, and performance metrics across client teams.

• Direct improvements in the Intapp Conflicts process, platform utilization, and modernization efforts.

• Develop automated solutions for research, triage, and routing, including testing and oversight.

• Lead and mentor engagement managers and supervisors, assisting with hiring, coaching, performance management, and succession planning.

• Strategize staffing and capacity across clients, balancing demand, skills, coverage, utilization, and cost.

• Collaborate with the Managing Director on budgeting, forecasting, client economics, and the development of pricing models.

• Establish repeatable practices that support growth across multiple firms while accommodating client-specific workflows.

• Utilize service and financial data to pinpoint risks, enhance performance, and guide business decisions.

• Represent the conflicts practice throughout Harbor and contribute to a multi-year modernization strategy.

⛳️ Requirements

• Generally, 8+ years of progressively responsible conflicts experience in a law firm or professional services setting.

• Proficient in Intapp Conflicts, with experience in managing conflicts workflows and complex escalations.

• Proven experience in managing and developing teams while enhancing operational processes.

• Strong client service skills and the ability to navigate various firm cultures and stakeholder groups confidently.

• Solid commercial and financial understanding, including staffing, forecasting, utilization, and profitability metrics.

• Capability to modernize processes and apply technology effectively; a builder’s mindset suitable for a growing service line.

• Preferred: Experience with conflicts operations across multiple firms.

• Preferred: Involvement in conflicts modernization, platform implementation, process redesign, or automation initiatives.

• Preferred: Client-facing experience in consulting, legal technology, or another multi-client service environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Collaborative work environment with a focus on innovation.