Team Lead, HR Service Centre

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Deliver daily HR support to a designated client group, addressing employee inquiries, managing transactions, overseeing case management, updating data, and handling documentation.

• Mentor and guide HR Service Centre Coordinators, providing valuable coaching and practical insights.

• Assist in prioritizing tasks, coordinating team coverage, and ensuring consistent service delivery.

• Act as the initial point of escalation for intricate or non-standard inquiries.

• Facilitate onboarding and training for new team members.

• Reinforce established processes and service expectations.

• Conduct quality checks, identify recurring challenges, and propose practical enhancements.

• Maintain procedures, templates, checklists, and knowledge resources.

• Collaborate with HR, Payroll, IT, and business stakeholders to resolve issues and assist with process or system modifications.

⛳️ Requirements

• 3–5 years of experience in HR Operations, HR Shared Services, Employee Services, or a comparable HR support setting.

• Proven experience as a Team Lead, Senior Coordinator, or in another capacity providing daily coaching and support to a team.

• Exceptional customer service abilities with a practical, people-centric approach.

• Strong organizational skills, keen attention to detail, and commitment to follow-through.

• Sound judgment along with a high degree of professionalism, discretion, and confidentiality.

• Excellent communication and problem-solving capabilities.

• Ability to manage individual responsibilities, adapt to shifting priorities, and provide team support in a dynamic environment.

• Familiarity with HR systems, case-management tools, and employee data.

• Bonus points for being bilingual in English and French.

🏝️ Benefits

• Competitive salary and benefits package that includes 401k, medical, dental, vision, and paid time off.

• Fully remote work model with occasional office visits.

• Supportive team culture that promotes collective growth.

• Recognized for an award-winning safety culture.

• Certified as a Great Place to Work for 2025-2026.

• Emphasis on innovation and operational excellence.

• Commitment to diversity and inclusion.

• Accommodations available upon request at all stages of the selection process.