Team Lead – Customer Value Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Facilitate workshops focused on customer value metrics

• Create strategic customer value roadmaps

• Conduct regular check-ins with customers

• Drive periodic reviews of customer value

• Prepare for renewal discussions in collaboration with Account Executives

• Monitor customer performance metrics

• Manage customer relationships and establish a role as a trusted advisor

• Utilize internal resources at Coupa as necessary

• Share best practices, product updates, and pertinent Coupa news

• Support and lead customer marketing initiatives

• Mentor, coach, and develop a team of Customer Value Managers

• Conduct performance evaluations and development planning

• Define team objectives, KPIs, and performance metrics in line with organizational strategy

• Promote operational excellence through process enhancements, standardization, and adoption of best practices

• Allocate customer accounts and responsibilities based on capacity, skill sets, and priorities

• Serve as the main escalation point, facilitate team meetings, and encourage knowledge sharing and cross-functional collaboration

⛳️ Requirements

• Demonstrated experience in team leadership, senior positions, or collaborative project management

• In-depth expertise in P2P or S2C domains

• Strong background in customer/client success or sales management

• Entrepreneurial mindset

• Experience in managing client expectations

• Proven ability to develop and maintain executive relationships and effective influencing strategies

• Experience in program management, including overseeing diverse, cross-functional, and cross-enterprise project teams

• Capability to engage in value-based conversations with business executives

• Excellent organizational abilities

• Strong communication skills, including professional writing, verbal skills, and the ability to present to executive teams

• Background in software and SaaS solutions

• Exceptional written and verbal skills in English

• Excellent written and verbal skills in German

🏝️ Benefits

• Commitment to equal employment opportunities and an inclusive workplace

• Collaborative culture characterized by transparency, openness, and a shared dedication to excellence

• Opportunity to engage with innovative technology

• Global, measurable impact on clients, the business, and colleagues