Team Lead, Customer Success

This is a fully remote position, open to applicants in Europe.

📋 Description

• Lead, mentor, and cultivate a team of Customer Success Managers across Southern Europe, with an emphasis on France, Spain, and other Southern European nations.

• Ensure that customers successfully launch and continue to derive measurable value from Constructor's offerings.

• Establish and foster trusted relationships within complex enterprise organizations, spanning from engineering, data, and product teams to VP and C-level executives.

• Convert technical concepts, product functionalities, and performance metrics into tangible business value linked to conversion, revenue, customer experience, and operational efficiency.

• Develop and refine scalable processes and best practices to facilitate team growth.

• Serve as an escalation point for intricate customer issues and take a hands-on approach when necessary.

• Constructor.io enhances product search and discovery for large retailers, utilizing machine learning to boost metrics such as revenue.

⛳️ Requirements

• Proficiency in French is essential for this position; additional languages are considered advantageous.

• Located in the EMEA region, preferably in Southern Europe.

• A minimum of three years of experience leading teams, with at least three direct reports.

• At least five years of experience managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing position.

• Proven ability to establish trusted relationships with technical teams, product leaders, Ecommerce Directors, VPs, and C-level executives.

• Strong executive presence and confidence in leading strategic customer discussions, including QBRs and EBRs.

• Excellent influencing and stakeholder-management abilities, including the capacity to create momentum without direct authority.

• Strong problem-solving skills, intellectual curiosity, and the ability to learn swiftly in a fast-paced, technically advanced environment.

• Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly regarded.

🏝️ Benefits

• A competitive compensation package that includes stock options.

• Fully remote team - you choose your location.

• Work from home stipend.

• Apple laptops provided for new hires.

• Annual training and development budget for every employee.

• Parental leave available for eligible employees.

• Collaborate with talented individuals who will support your growth and help you make a significant impact.