Client Success Manager – Director, EMEA, UK

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a portfolio of institutional client relationships across EMEA and the UK.

• Oversee client implementations from start to finish, involving scoping, planning, engineering coordination, testing, and going live.

• Act as the senior escalation point for intricate reporting, data, and regulatory challenges.

• Promote client retention, renewals, and growth of accounts.

• Collaborate with the sales team on expansion initiatives and pre-sales for new clients.

• Define and enhance client success frameworks, including onboarding playbooks, health scoring, quarterly business reviews (QBRs), and escalation procedures.

• Leverage AI and automation to scale team efforts and enhance client experiences.

• Provide client and regulatory insights to inform product priorities and working groups.

• Conduct on-site visits to clients for kick-off meetings, go-lives, executive discussions, and relationship assessments.

• At the Director level, lead and develop the EMEA/UK client success team, mentor analysts, and manage client success metrics and leadership reporting.

⛳️ Requirements

• A minimum of 6 years in OTC derivatives or regulatory reporting, with substantial experience in client-facing roles or implementations (10+ years for Director level, including leadership experience).

• Strong understanding of EMEA/UK regulatory frameworks (EMIR, REMIT, MIFID).

• Familiarity with CFTC, SEC, CSA, ASIC, or MAS is advantageous.

• Demonstrated history of leading complex implementations for institutional clients.

• Proven experience in managing client relationships, renewals, and account growth.

• Analytical mindset with comfort around data; capable of diagnosing issues prior to escalation.

• Experience utilizing AI tools in a professional setting.

• Exceptional communication skills for liaising with both technical teams and executives.

• Residing in the EMEA/UK region and open to regular travel to client sites (approximately 10–20%).

• Nice to have: Proficiency in SQL, APIs/JSON, ISO 20022, or FpML.

• Nice to have: Background working with a reporting vendor or trade repository.

• Nice to have: Experience in establishing a client success function in a scaling organization.

• Open-minded, humble, driven, and a communicative team player.

🏝️ Benefits

• Fully remote work environment.

• A culture built on trust, ownership, and constructive feedback.

• Competitive salary offerings.

• Access to a modern tool stack, including AI, with opportunities to influence its application.

• A span of control that aligns with your aspirations and skills.

• Commitment to professional growth and investment in your individual needs and objectives.