Client Success Analyst – Senior Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist clients throughout the implementation process from start to finish, which includes onboarding, data mapping, testing cycles, and ensuring readiness for go-live.

• Evaluate client submissions, identify rejections, and address reconciliation discrepancies.

• Investigate root causes and collaborate with clients and engineering teams to implement solutions.

• Address client inquiries regarding data, products, and reporting regulations.

• Manage support tickets until resolution is achieved.

• Assess incoming issues, providing clear analysis for escalation when necessary.

• Develop and maintain client documentation, runbooks, and frequently asked questions.

• Leverage AI and automation to enhance analysis, triage, and reporting processes.

• Propose enhancements to operational practices.

• Monitor client health and adoption indicators, flagging potential risks or opportunities.

• Participate in client meetings and occasional onsite visits for project kickoffs and go-lives.

⛳️ Requirements

• 2–5 years of experience in OTC derivatives, regulatory reporting, trade operations, or a client-facing data role.

• Senior Analyst level: Minimum of 4 years of experience.

• Familiarity with at least one reporting framework, such as CFTC, CSA, EMIR, ASIC, or MAS.

• Strong analytical abilities and comfort working with large datasets and Excel.

• Proficient in tracing issues back to their root causes.

• Experience using AI tools in a professional setting and a desire to explore automation opportunities.

• Effective, structured communication skills with both clients and internal teams.

• Highly organized and dependable, capable of managing multiple client issues concurrently.

• Located in EMEA/UK and open to occasional client travel (approximately 5–10%).

• Preferred: Experience with SQL, APIs/JSON, ISO 20022 or FpML, and Jira.

• Attributes: Open-minded, humble, driven, communicative, and a collaborative team player.

🏝️ Benefits

• Fully remote opportunities available within EMEA/UK.

• Competitive salary package.

• Access to a modern tool stack, including AI, with opportunities to influence its use.

• A scope of responsibilities that aligns with your ambitions and skills.

• A workplace culture centered around trust, ownership, and constructive feedback.

• Commitment to your professional development and investment in your needs and objectives.

• Occasional travel to clients (approximately 5–10%).