Working Student – Customer Success & Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist customers through Intercom with a friendly, written, and solution-focused approach.

• Support new customers in their onboarding process, facilitating their initial achievements with FunnelCockpit promptly.

• Record inquiries in Linear and collaborate closely with the Product and Engineering teams.

• Evaluate new features and play an active role in enhancing the Knowledge Base and AI functionalities.

• Provide feedback from customer interactions to aid in the ongoing development of FunnelCockpit.

• Bring your own innovative ideas and work autonomously.

⛳️ Requirements

• You are currently enrolled as a student, preferably in business administration, business informatics, media, marketing, or a related field.

• You are fluent in German and possess good English language skills.

• You have a solid technical understanding and are comfortable using new tools.

• You prioritize solutions and demonstrate a helpful, courteous, and solution-oriented attitude.

• You work consistently, in an organized manner, and can operate independently from a home office.

• Previous experience in customer service, especially in a digital setting such as SaaS, e-commerce, or IT support, is advantageous (nice to have).

• Familiarity with marketing tools or landing page/funnel builders is a plus (nice to have).

• Knowledge of SEO and performance marketing, including Facebook Ads and Google Ads, is beneficial (nice to have).

🏝️ Benefits

• Flexible working hours that can be easily integrated with your studies.

• A concise and focused onboarding experience with a personal mentor to guide you.

• Open lines of communication, flat hierarchies, and a welcoming first-name culture.

• A fully equipped workspace: We provide you with a laptop and any additional equipment needed.

• The option to work from a co-working space.

• The chance to actively engage in new and exciting projects—from feature testing to enhancing our Knowledge Base and AI functionalities.

• A fantastic team—we organize regular team events and are eager to hear your ideas.