Team Lead – Cloud SaaS Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the delivery and support of software-as-a-service (SaaS) applications throughout AAIS’s business and functional units.

• Manage work intake, technical planning, prioritization, estimation, sequencing, and tracking of delivery.

• Convert business priorities into engineering results, release schedules, and accountable execution.

• Identify delivery risks and resource limitations, address obstacles, and escalate decisions as necessary.

• Provide guidance on architectural and engineering choices related to data, applications, cloud infrastructure, DevSecOps, security, identity, endpoints, and SaaS platforms.

• Set standards for source control, testing, CI/CD, security, observability, documentation, and change management.

• Lead efforts on production readiness, incident escalation, root cause analysis, and enhancing reliability.

• Coordinate with engineers, business partners, vendors, and leadership regarding priorities, tradeoffs, risks, and results.

• Ensure that work is tracked in Azure DevOps, code is managed in GitHub, and peer review practices are implemented.

• Communicate delivery status, risks, and recommendations to non-technical stakeholders and leadership effectively.

• Mentor and coach engineers, offer constructive feedback, and support their technical development.

• Foster a collaborative and accountable engineering culture.

• Establish team goals, monitor progress, provide feedback, and oversee daily operations.

• Assist in resource planning, workload distribution, and task prioritization.

• Facilitate team meetings, one-on-one check-ins, and performance discussions.

• Collaborate with Human Resources on recruitment, onboarding, development, employee relations, and performance management.

• Ensure adherence to company policies, procedures, and quality standards.

⛳️ Requirements

• Comprehensive technical knowledge of leading SaaS application platforms, including the Microsoft ecosystem, CRM, and marketing automation platforms, as well as work management and productivity tools.

• Direct, hands-on experience with administering Microsoft 365, SharePoint, Teams, and Copilot.

• Proven experience in leading teams that primarily support software-as-a-service (SaaS) applications.

• Recent experience in integrating SaaS applications with Okta, Microsoft 365, or comparable enterprise platforms.

• Strong skills in delivery leadership, encompassing prioritization, estimation, risk management, and incident leadership.

• Capability to guide architectural decisions and technical tradeoffs while being involved enough to mentor engineers and challenge designs.

• Excellent written and verbal communication skills, including the ability to simplify technical concepts for non-technical audiences.

• Strong critical-thinking and problem-solving abilities, with the capacity to manage multiple priorities and meet tight deadlines.

• Must exhibit a high level of integrity, ethics, discretion, and commitment to the organization's mission.

• Ability to work effectively both independently and within a collaborative team setting.

• Proficient in communicating across various channels and asynchronously in a remote-first work environment.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Data Management, Cybersecurity, or a related field, or equivalent practical experience.

• Over 8 years of technology experience, including senior engineering or technical leadership roles.

• Proven experience in leading cross-functional engineering delivery and production operations.

• Demonstrated breadth in multiple cloud engineering disciplines with depth in at least one.

• The successful candidate will be required to undergo an in-person leadership interview.

• Formal people-management experience is a plus.

• Experience in property and casualty insurance or other regulated industries is advantageous.

🏝️ Benefits

• 10% annual bonus.

• Minimal travel required for annual all-company gatherings or team design sessions (up to 5% of the time).

• Fully remote / remote-first work environment.