Talent Acquisition Operations Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Supervise and enhance the operational framework of the talent acquisition team.

• Take ownership of and manage the talent acquisition technology stack, which includes Greenhouse, integrations, assessment platforms, reporting tools, and workflow automation.

• Ensure the integrity of Greenhouse data, workflows, configurations, permissions, and adherence to processes.

• Oversee technology updates, implementations, integrations, and issue resolution in collaboration with IT, HR, vendors, and stakeholders.

• Assess tools and technologies, recommending enhancements to improve recruiter productivity, reporting, automation, and candidate experience.

• Develop and track talent acquisition KPIs and metrics.

• Create and distribute weekly, monthly, quarterly, and annual reports and dashboards for Talent Acquisition, HR, Finance, and leadership.

• Analyze recruiting trends, funnel performance, sourcing effectiveness, assessment results, requisition aging, capacity, and hiring progress.

• Collaborate with HR to support ATS and HRIS integrations and workflows.

• Reconcile recruiting activities with approved headcount plans, open requisitions, pending starts, and outstanding hiring needs.

• Assist in recruiter capacity planning by assessing workload, requisition volume, pipeline health, and anticipated hiring demand.

• Identify inefficiencies in processes and spearhead solutions that enhance consistency, efficiency, standardization, and candidate experience.

• Develop and maintain recruiting processes, documentation, training materials, and knowledge resources.

• Provide Level 2 support for intricate talent acquisition system, process, and workflow challenges.

• Lead initiatives for automation and workflow improvement utilizing Workato or similar tools.

• Engage in special projects and offer recruiting support, including sourcing, applicant review, and full-cycle recruitment, as required.

⛳️ Requirements

• A minimum of 3 years of experience in talent acquisition operations, recruiting operations, HR operations, analytics, or a related field.

• Proven experience in owning or managing recruiting systems and operational programs.

• Extensive operational knowledge of applicant tracking systems; experience with Greenhouse is required.

• Knowledgeable in recruiting technology integrations, implementations, updates, and vendor management.

• Proficient in building dashboards, reports, and KPIs for talent acquisition, HR, or business leadership.

• Familiarity with ADP or other HRIS systems.

• Strong analytical abilities to recognize trends and provide actionable recommendations.

• Working knowledge of headcount planning and forecasting.

• Experience in documenting processes and creating training materials or user guides.

• Proven experience in leading cross-functional projects and process improvement initiatives.

• Understanding of workflow automation tools, such as Workato, is preferred.

• Strong computer skills; proficiency in Google Suite and Google Sheets is strongly preferred.

• Knowledge of full-cycle recruiting processes and recruiting funnel metrics.

• Excellent communication, presentation, and stakeholder management skills.

• Ability to function effectively in a fast-paced, deadline-driven environment.

• Exceptional organizational skills and attention to detail.

• Flexibility and adaptability to changing priorities.

• Capability to work independently as well as collaboratively within a team.

• Bachelor’s degree in Human Resources, Business Administration, Analytics, or a related field is preferred.

• Experience in the tech or cybersecurity sector is preferred.

🏝️ Benefits

• Medical, Dental & Vision (including domestic partnerships).

• Employer-paid Life Insurance & Employee/Spouse/Child Supplemental Life.

• Voluntary Short/Long Term Disability Insurance.

• 401k (Roth/Traditional).

• A generous PTO plan that acknowledges your commitment and seniority (including paid Bereavement/Jury Duty, etc.).

• Above-market annual bonuses.