Talent Acquisition Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the recruiting strategy, execution, and outcomes for all US locations and remote initiatives.

• Guide, mentor, and develop a team of recruiters to meet hiring objectives.

• Establish performance standards, conduct individual meetings, and foster accountability alongside continuous improvement.

• Manage the complete recruiting lifecycle for high-volume agent recruitment, from intake and sourcing to offer acceptance and onboarding transition.

• Recruit for roles such as supervisors, team leads, support staff, and specialized operational positions.

• Lead recruitment efforts for new program launches, ramp-ups, and site inaugurations across various states.

• Organize and execute hiring events, job fairs, and establish partnerships with community organizations and schools throughout US markets.

• Collaborate with Operations, HR, Training, and Workforce Management to anticipate staffing needs and strategize hiring and training plans.

• Work closely with clients as a recruiting partner to set expectations and provide progress updates.

• Develop talent pipelines for new initiatives and future growth.

• Design multi-channel recruitment marketing campaigns.

• Embrace AI technology and oversee internal change management processes.

• Utilize programmatic job advertising and text- and chat-based recruiting methods.

• Monitor and report on recruiting KPIs, leveraging results to enhance team performance.

• Enhance employer brand visibility in competitive labor markets within the US.

• Ensure a uniform candidate experience while adhering to employment regulations.

• Fully utilize the ATS, including managing workflows, reporting, and ensuring data integrity.

⛳️ Requirements

• 3–5 years of experience in talent acquisition within a high-volume recruiting environment.

• Background in BPO or contact center recruitment.

• Proven experience in leading a recruitment team.

• Experience in supporting hiring operations across multiple sites or states, including remote recruitment.

• Familiarity with recruiting for new program launches or site openings.

• Practical experience with recruitment marketing, programmatic job advertising, and text or chat-based recruiting tools.

• Comfort in utilizing AI in daily operations, with a history of discovering, testing, and implementing new recruiting technologies.

• Client-facing experience, showcasing the ability to foster strong relationships, manage expectations, and effectively communicate with internal and external stakeholders.

• A proven track record of achieving ambitious hiring targets in a fast-paced setting.

• Experience overseeing the entire recruiting pipeline from intake to offer acceptance.

• Strong analytical capabilities, particularly in working with ATS data and generating recruitment reports.

• In-depth knowledge of US labor markets, sourcing channels, and competitive hiring strategies.

• Exceptional communication, coaching, and stakeholder management abilities.

• Resilience and adaptability, with a focus on finding solutions under pressure.

• Willingness to travel up to approximately 25% of the time.

• Hands-on experience with Workday Recruiting is highly preferred.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• 401k plan.

• Paid time off.