Systems Upgrade Specialist, Linux

This is a fully remote position, open to applicants in Canada.

📋 Description

• Plan and implement remote software upgrades across various supported platforms.

• Ensure that Call Handling customers remain updated with the latest software release levels.

• Collaborate directly with customers to arrange and coordinate upgrades, maintenance windows, and communication regarding changes.

• Work with Research & Development and Engineering teams to design, enhance, and execute upgrade procedures.

• Develop, design, assess, and modify systems based on customer needs and regulatory standards.

• Provide support for system architecture while ensuring platform integrity, stability, and performance.

• Configure and validate software across a wide range of customer configurations and environments.

• Identify, document, and report any field process and product issues.

• Assist various support levels with investigations and resolutions.

• Manage critical customer issues during upgrades and maintain communication with customers and internal stakeholders.

• Represent Anovia during customer interactions with dispatchers, law enforcement personnel, and technology executives.

• Document technical issues, solutions, and escalation details.

• Create, review, and maintain whitepapers, Methods of Procedures (MOPs), technical alerts, and bulletins.

• Collaborate effectively with internal teams, vendors, and customers.

⛳️ Requirements

• Hands-on experience in Red Hat Enterprise Linux environments.

• Familiarity with virtualization technologies is a significant asset.

• Experience with HP server platforms is a considerable advantage.

• Knowledge of analog and digital telephony is a strong asset.

• Networking fundamentals experience is highly valued.

• Technical support experience in hardware and software is a strong asset.

• Experience in managing software configurations and upgrades within complex, customer-specific environments.

• Proven ability to troubleshoot and resolve issues in critical systems.

• Strong written and verbal communication skills in English.

• Bilingualism (English/French) is an asset.

• Excellent teamwork, interpersonal, and problem-solving skills.

• Ability to excel in a fast-paced, dynamic environment.

• Capacity to remain calm and effective under pressure, especially in high-stakes or time-sensitive situations.

• Highly organized with a strong focus on detail and documentation quality.

🏝️ Benefits

• Fully remote position available within Canada.

• Occasional on-site visits may be necessary for hardware issues or other situations requiring hands-on support.

• Opportunity to work on mission-critical Call Handling and emergency communications systems.

• Collaborate with a skilled, close-knit technical team.

• Engage in meaningful customer interactions.

• Work on technically challenging projects supporting public safety operations.