Systems Integration Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and maintain mid-office technology, agent systems, scripts, and applications within the Systems Integration technology platform for ALTOUR.

• Assess ongoing projects pertaining to automated quality control systems.

• Manage ad hoc programming assignments, process documentation, and business analysis initiatives.

• Assist the corporate travel division by providing solutions that enhance agent workflow efficiency, end-to-end automation, client services, and operational quality assurance.

• Receive, evaluate, and process service requests from both internal and external departments and clients.

• Collect stakeholder business requirements and convert them into functional Statements of Work.

• Discuss issues and solutions with supplier partners such as Concur Compleat, Booking Builder, Magnatech, Travelport+, Sabre, and Amadeus.

• Deliver second- and third-level expert support.

• Develop routines and business rules; test, debug, document, and implement code for quality-control applications.

• Engage in code reviews.

• Monitor processes and address errors and emergency issues.

• Fulfill on-call responsibilities as needed.

• Oversee projects across departments and systems, ensuring requirement tracking and timely delivery.

• Suggest enhancements for automation features, operational processes, and capabilities.

• Propose new solutions and processes to achieve team, client, reporting, and operational objectives.

• Communicate project status with the Automation team and manage stakeholder expectations.

• Address service requests, project updates, and information inquiries in accordance with departmental service levels.

• Conduct or participate in meetings regarding systems, integration processes, and technology, preparing documentation as necessary.

• Report to the Director of Automation Development & Strategy and maintain extensive communication across departments.

⛳️ Requirements

• Proven experience as a Developer in the Corporate Travel Management sector.

• Understanding of quality control systems, preferably Compleat by Concur.

• Basic familiarity with online booking tools.

• Knowledge of database administration and SQL.

• Experience with version control concepts and practical application of systems.

• Familiarity with XML standards and web services management.

• Basic understanding of Java.

• Working knowledge of VB.net development.

• Strong teamwork and interpersonal abilities.

• Excellent verbal and written communication skills.

• Proficient in setting and managing expectations for internal and external customers.

• Strong organizational skills to manage multiple projects and priorities concurrently.

• Ability to work independently and deliver high-quality results on time.

• Capability to translate business requirements into a technical project/task list and convey desired functionality versus current state.

• Knowledge of the complete Microsoft Office suite of products.

• Bachelor's degree or equivalent experience.

🏝️ Benefits

• Choice of two medical plans and two dental plans.

• Vision insurance.

• Flexible spending accounts (FSAs).

• Company-paid life insurance and AD&D.

• Optional additional life insurance and AD&D.

• Disability insurance.

• Paid parental leave.

• Paid time off.

• 401k Plan with company match.

• Discounted employee travel options.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance.

• Discounted auto, home, and renters insurance.

• May qualify for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance.