Systems Engineer I

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and manage user accounts, security access, and permissions for client workgroups and domains.

• Stay knowledgeable about client hardware and operating systems.

• Oversee server performance to detect issues and troubleshoot problems.

• Install new server software, implement security patches, update current applications, and remove unnecessary software.

• Perform backups and preventative maintenance for client systems.

• Address user connectivity issues and resolve them within the scope of your role.

• Forward more complex technical issues to the appropriate higher-level engineer.

• Instruct users on how to effectively operate equipment and utilize supported technology.

• Assist with the installation of communications hardware and minor equipment repairs as part of training and development.

• Maintain clear communication with leaders, teammates, and customers.

• Contribute to building strong customer relationships and achieving high levels of satisfaction.

• Execute standard systems administration, server monitoring, maintenance, connectivity support, and customer service.

• Report directly to the Supervisor, NOC.

• Work schedule is Monday to Friday, 8:30 a.m. to 5 p.m. EST.

⛳️ Requirements

• An associate degree is required.

• A minimum of two years of experience in networking or a related technical field.

• A bachelor’s degree in information technology is preferred.

• A+ certification is necessary.

• OEM equipment certifications are required.

• Microsoft certifications are expected.

• Familiarity with ASTEA is important.

• A strong commitment to service quality and process improvement is essential.

• Skills in customer-first communication and relationship-building are crucial.

• Ability to organize, prioritize, and manage multiple responsibilities is necessary.

• Confidence in working independently and collaboratively is required.

• Capability to interpret technical procedures and convey information to diverse audiences is needed.

• Proficient business writing and documentation skills are essential.

• Effective problem-solving abilities are required.

• Commitment to company and customer procedures and DYOPATH’s Core Values is critical.

• Applicants must reside in the U.S.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Life insurance.

• 401(k) with company matching.

• “You Pick a Day” paid holiday.

• FSA and HSA options available.

• Pet insurance.

• Opportunities for training, certifications, project exposure, and increasingly complex assignments.

• Remote work arrangement.