Sales Compensation Analyst – Systems & Operations

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Act as the primary operational contact for the Callidus (SAP Commissions) platform while also serving as the backup system administrator.

• Oversee the daily relationship with the implementation partner.

• Organize and facilitate recurring meetings with internal stakeholders regarding system deliverables, timelines, and outstanding issues.

• Monitor Callidus configuration updates, enhancements, and defect resolutions; create status reports and escalate risks as necessary.

• Conduct testing of system updates prior to production rollout and document defects along with their resolution timelines.

• Manage the annual budget for the implementation partner and reconcile vendor invoices accordingly.

• Supervise the Salesforce intake queue for updates related to Account, Opportunity, and compensation data.

• Contribute to improvements in the compensation process, system, plan structure, and quota/modeling tools.

• Calculate, validate, and reconcile commission and incentive payments using Excel.

• Develop and maintain Excel-based models and calculators for plan designs, quota structures, and specific edge cases.

• Conduct daily audits of data intake and address any data defects and processing delays.

• Generate the monthly accrual file for Accounting & Finance and extract commission calculations for payout approval.

• Lead compensation audit workflows and fulfill ad hoc audit requests in collaboration with the legal team.

• Create performance-versus-goal tracking and KPI reports utilizing Salesforce, data warehouse, and Callidus data.

• Collaborate with Sales and Sales Operations leadership to produce Annual Comp Structure & Plan documents.

• Provide performance reporting for sales initiatives, promotions, new customers, program ROI, and various ad hoc analyses.

• Address complex intake requests and sales force inquiries through compensation support channels.

• Investigate and resolve seller compensation inquiries, payout discrepancies, and calculation challenges.

• Identify opportunities to streamline manual processes and enhance accuracy and efficiency.

• Engage in automation, AI-driven validation, and other team-led enhancements.

⛳️ Requirements

• A Bachelor's degree in Business, Finance, Accounting, Information Systems, or a related field (or an equivalent combination of education and experience) is required.

• A minimum of 3 years of experience in sales compensation administration, sales operations, or a similar analytical role.

• Understanding of the mechanics of sales compensation plans and their impact on sales behavior and alignment with broader sales organization objectives.

• Required hands-on experience with SAP Callidus (SAP Commissions) or a comparable incentive compensation management (ICM) platform.

• Familiarity with Salesforce CRM for data management or operational workflows is necessary.

• Advanced Excel proficiency, including the use of complex formulas, mathematical/conditional logic, and the capability to build and troubleshoot commission calculations manually, independent of the ICM system.

• Strong attention to detail and a commitment to maintaining data accuracy in high-volume operational settings.

• Demonstrated ability to manage multiple concurrent workstreams and successfully complete projects with minimal supervision.

• Effective and clear communication skills; ability to convey technical system issues to non-technical stakeholders.

• Strong analytical and critical-thinking abilities, with a track record of diligently following through on open items.

• Comfortable with cross-training and adapting across various operational functions.

• Familiarity with data or reporting tools such as SQL, Snowflake, Power BI, or Tableau is a plus.

• Preferred knowledge of SOX compliance and audit-ready documentation practices.

🏝️ Benefits

• 401k savings & company match

• Paid time off

• Paid holidays

• Maternity leave

• Parental leave

• Military leave

• Other leaves of absence

• Health, dental, and vision benefits

• Health savings accounts

• Flexible spending accounts

• Life & disability benefits

• Identity theft protection

• Pet insurance

• Certain positions may include eligibility for a short-term incentive plan