Systems Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Submit and oversee ISP orders for the installation of new circuits, upgrades, disconnections, relocations, and service modifications.

• Collaborate with clients, ISPs, carriers, site representatives, and internal network teams throughout the order lifecycle.

• Monitor order milestones, installation timelines, provisioning, testing, and service activation.

• Follow up on any delays and obstacles encountered.

• Open, track, and escalate provider tickets for outages, performance degradation, packet loss, latency, and other circuit-related issues.

• Diagnose connectivity problems and coordinate circuit testing, activation, failover validation, and restoration with network engineers.

• Assist in network incident response by collecting circuit and device information, assessing service impact, and providing updates.

• Keep precise records of circuit IDs, bandwidth, provider information, site details, order status, ticket history, and escalation contacts.

• Generate status reports and communicate risks, delays, outages, and progress on resolutions.

• Adhere to operational procedures, change controls, SLAs, and client communication protocols.

⛳️ Requirements

• Practical experience in a network operations or engineering position within enterprise networks.

• Proficient understanding of TCP/IP, IPv4 addressing, subnetting, VLANs, routing, DNS, DHCP, and default gateways.

• Familiarity with BGP and OSPF, including the ability to gather information for troubleshooting and escalation purposes.

• Experience in troubleshooting WAN and internet connectivity challenges, such as latency, packet loss, jitter, bandwidth issues, and route reachability.

• Knowledge of routers, switches, firewalls, and SD-WAN devices.

• Competence in utilizing ping, traceroute/tracert, and nslookup tools.

• Experience in reviewing interface status, error counters, logs, routing details, and circuit handoff information.

• Understanding of Dedicated Internet Access (DIA), broadband, Ethernet, MPLS, and SD-WAN underlay circuits.

• Ability to differentiate between provider-side, access-circuit, and customer network issues and engage the appropriate support teams.

• Background in telecom, ISP, carrier, or network operations.

• Familiarity with ISP portals, ticketing systems, order-management tools, and spreadsheets.

• Willingness to support U.S. business hours and participate in an on-call or after-hours rotation if necessary.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Opportunities for professional development and training.

• Flexible work schedule and remote work options.