Systems and Integrations Analyst – E-commerce Logistics, WMS

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Define technical specifications for sales channels, order processes, inventory feeds, and dispatch confirmations.

• Establish connections between Shopify, NetSuite, various marketplaces, and the Mintsoft WMS.

• Conduct and document comprehensive end-to-end integration testing for orders, inventory synchronization, dispatch updates, tracking, and returns prior to launch.

• Set up and oversee carrier connections for shipping labels, manifests, and tracking updates.

• Collaborate with vendor technical teams to troubleshoot API connection issues.

• Daily monitor system error queues and address connection failures on the same working day.

• Offer second-line technical support for data inquiries from customer service, finance, and operations.

• Keep the systems inventory and configuration runbooks up to date for live integrations.

• Develop technical onboarding policy packs that include checklists, testing criteria, credential security, and change control protocols.

• Adhere to approved change-control procedures and maintain least-privilege credential security standards.

⛳️ Requirements

• At least 3+ years of technical experience in systems integration, e-commerce operations, or technical support roles, including hands-on setup experience.

• Direct, practical experience in configuring Shopify (including store setup, applications, and fulfillment connections) and ERP/OMS systems.

• Experience with Warehouse Management Systems or Order Management Systems; familiarity with Mintsoft is highly desirable, while experience with comparable WMS such as Linworks, Peoplevox, or ShipHero will also be accepted.

• Proficient in working with APIs, webhooks, CSV/flat-file data exchanges, and interpreting technical documentation to configure and troubleshoot connections.

• Demonstrated capability to design and implement end-to-end integration test scenarios with documented evidence prior to launch.

• English language proficiency at C1 Level or higher, both written and spoken.

• Full availability during UK business hours for the entirety of the shift.

• Preferred: Experience with NetSuite, major UK/European carrier integrations (DHL, Evri, Royal Mail, DPD), basic SQL query skills, and familiarity with documentation platforms like Notion.

🏝️ Benefits

• Competitive salary package that reflects technical systems management experience.

• Direct involvement in international 3PL e-commerce operations and enterprise software architecture.

• A structured onboarding roadmap for the first 30-60-90 days with clear KPI targets.

• A professional setting supported by IBMC’s hub infrastructure.