Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote assistance in varied, multi-tenant settings.

• Address escalated incidents and intricate service requests.

• Interact with customers through phone, email, and chat, offering updates and case statuses.

• Execute advanced troubleshooting for escalated workstation, server, and network challenges.

• Analyze and document unfamiliar client server, workstation, and network setups.

• Conduct root-cause analysis and independently resolve complex incidents.

• Utilize software utilities along with vendor- or application-specific tools to resolve issues.

• Manage client expectations while clearly communicating troubleshooting actions and solutions.

• Advise clients on applications, best practices, and infrastructure standards.

• Develop, document, and assist in implementing client standards.

• Identify recurring problems and contribute to permanent solutions and continuous improvement.

• Review client environments for security vulnerabilities and engage in change management.

• Oversee and manage escalated service tasks, including prioritization, documentation, and escalation.

• Offer escalated support, mentorship, and technical leadership to fellow engineers.

⛳️ Requirements

• Experience with supporting virtual desktops.

• 3–5 years of experience in IT support/operations, including MSP or multi-tenant environments.

• Extensive experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 administration, Intune, and SharePoint.

• Proficient in networking concepts (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).

• Experience with endpoint security solutions (EDR/AV), backup/DR, and patch management.

• Skilled in PowerShell scripting and automation techniques.

• Strong abilities in incident management, change control, and documentation practices.

• Excellent written and verbal communication, documentation, and time-management skills.

• Capability to work both independently and collaboratively within a team setting.

• Willingness to work after hours or participate in on-call rotations as needed.

• Exceptional customer service skills.

• Preferred certifications include: CompTIA Network+ / A+; Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102); ITIL v4 Foundation (modules).

🏝️ Benefits

• Comprehensive health insurance plans.

• Flexible working hours and remote work options.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.

• Competitive salary and performance-based bonuses.