Systems Administrator

This is a fully remote position, open to applicants in Philippines, +4 more countries.

📋 Description

• Oversee the daily administration, configuration, and optimization of the AccuLynx CRM platform.

• Act as the main AccuLynx system administrator for backend configuration, setup, and ongoing management of the platform.

• Set up and configure users, roles, permissions, and access levels effectively.

• Develop and maintain AccuLynx workflows and automations to enhance efficiency and minimize manual tasks.

• Configure contract templates, document setups, and SmarterDocs integrations.

• Manage the setup and configuration of locations across the company's offices and branches.

• Ensure data cleanliness, logical system structures, and a scalable AccuLynx environment.

• Address user issues, resolve configuration challenges, and escalate to the vendor when necessary.

• Manage the AccuLynx support queue for operations, sales, and field teams.

• Create user-facing documentation and training materials.

• Identify system gaps, user pain points, and opportunities for platform improvement.

• Test automations prior to deployment and monitor performance post-launch.

• Collaborate with operations leadership to prioritize opportunities for automation.

• Utilize AI tools for documentation, process enhancement, support response drafting, and system optimization.

• Build and maintain advanced Excel workbooks for tracking, reporting, data analysis, data audits, import files, adoption tracking, and operational reports.

• Communicate system changes and workflow updates across internal teams.

• Coordinate with operations, sales, finance, and field teams to align AccuLynx with business processes.

⛳️ Requirements

• Proven, hands-on expertise in AccuLynx at the administrator level, rather than solely as an end user.

• Experience with AccuLynx system setup, including user configuration, role management, location management, contract setup, and workflow automation.

• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUPs/XLOOKUPs, data cleaning, and reporting.

• Strong fluency in AI tools and their effective daily application.

• Ability to manage multiple workstreams and priorities concurrently without sacrificing detail or accuracy.

• Excellent written and verbal communication skills, including the ability to explain technical configurations to non-technical stakeholders.

• Self-motivated and dependable in a fully remote setting.

• Experience with SmarterDocs for contract and document configuration within AccuLynx is preferred.

• Familiarity with Zoho Desk is preferred.

• Experience with Smartsheet is preferred.

• Background in roofing, field service, construction, or insurance restoration industries is preferred.

• Experience supporting ERP platforms or managing cross-system data workflows is preferred.

• Background in CRM or platform administration for a multi-location or multi-branch organization is preferred.

• Complete the designated assessment to initiate the process.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.

• Supportive company culture with a focus on work-life balance.