Epic Client Systems Administrator – Web and Service Servers

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the maintenance of Hyperspace Web (HSW) server environments and their configurations.

• Diagnose service availability, connectivity, and performance issues in collaboration with application and infrastructure teams.

• Manage Interconnect environments, their deployments, and overall service health.

• Investigate issues related to endpoint availability, connection failures, and web-service performance.

• Support server-side components that are integral to MyChart.

• Coordinate changes and troubleshoot availability problems alongside MyChart analysts, networking, and security teams.

• Administer Windows Server and IIS components effectively.

• Oversee certificate renewals, load-balancer changes, DNS dependencies, and ensure secure connectivity.

• Deploy approved updates in both nonproduction and production environments.

• Prepare implementation plans, validate service health, and maintain procedures for rollback.

• Monitor the health of the infrastructure and investigate recurring issues.

• Automate operational checks while maintaining configuration records and support runbooks.

• Provide updates on incidents and coordinate escalations with vendors.

• Work with operational owners to coordinate changes to services used by patients and clinicians.

⛳️ Requirements

• A minimum of three years of experience as an Epic ECSA within a hospital or health system.

• Current Epic ECSA certification that includes Hyperspace Web and Interconnect.

• Experience in production administration and troubleshooting related to HSW, Interconnect, and MyChart infrastructure.

• Proficient working knowledge of Windows Server, IIS, TLS certificates, DNS, HTTP/HTTPS, and load-balancing concepts.

• Familiarity with Active Directory, virtualization, and PowerShell or similar scripting languages.

• Ability to identify issues pertaining to applications, servers, networks, and databases.

• Competence in coordinating troubleshooting efforts across teams and effective communication during service disruptions.

• Willingness to participate in a scheduled on-call rotation.

• Capability to perform approved maintenance tasks outside of regular hours.

• Preferred: Epic ECSA MyChart certification.

• Preferred: Experience with F5 BIG-IP load balancing.

• Additional experience with Epic printing, Business Continuity Access, or other ECSA components is advantageous.

• Experience in cloud and automation is considered a plus.

• Ability to adhere to established security and change-control protocols.

🏝️ Benefits

• Annual bonus or incentive opportunities.

• Equity awards available.

• Employee Stock Purchase Plan (ESPP) participation.

• Comprehensive benefits package (details provided through Rackspace Technology).

• Flexibility for remote work arrangements.

• Compensation or arrangement for scheduled on-call rotations is implied by support expectations but not clearly stated.