System Operations Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Ensure the operational excellence of a collection of systems/applications.

• Execute standard operational tasks to maintain compliance with ISI standards.

• Oversee compliance documentation management.

• Organize and schedule backup/recovery processes and conduct Disaster Recovery testing.

• Supervise Service Level Agreements.

• Monitor access and identity management.

• Manage server and database patch coordination.

• Resolve incidents through troubleshooting.

• Implement minor software enhancements and configuration modifications.

• Coordinate software management activities.

• Interface and collaborate with various business and IT domains.

• Gather and process requests from business users.

• Conduct Incident and Problem Management tasks.

• Carry out Change Management duties.

• Collaborate with IT Infrastructure to address, replace, migrate, or decommission legacy systems or infrastructure.

• Retire systems and manage system archiving coordination.

• Facilitate the onboarding of systems from functional areas to the EOC.

• Oversee knowledge transfers, shadowing, and reverse shadowing during system transitions to the EOC.

• Communicate system transition outcomes to the EOC reporting team.

⛳️ Requirements

• Must possess a customer-oriented mindset.

• Must be organized and methodical in approach.

• Must exhibit excellent written and verbal communication skills.

• Must be capable of working effectively as part of a team.

• Must have outstanding English speaking, reading, and writing abilities.

• Proficiency in additional languages such as German, Japanese, Mandarin, or Spanish is advantageous.

• Must be able to present information in an effective manner.

• Must demonstrate understanding and experience in Infrastructure topics, including databases, servers, cloud systems, and networking.

• A proven understanding of Operational Excellence, with ITIL v3.0 or higher Fundamentals Certification is required.

• Familiarity with pipeline development on AWS stack (Glue, Pyspark, Lambda, S3, SNS, Step Functions, Airflow) is expected.

• Experience in data transformation and modeling using Snowflake and dbt is preferred.

• Knowledge of data integration tools (Snaplogic) is a plus.

• Advanced skills in Python and SQL are required.

• Experience with Infrastructure as Code (AWS CDK / CloudFormation) is beneficial.

• Familiarity with CI/CD processes (Jenkins, AWS CodePipeline, AWS CodeBuild) is necessary.

• A minimum of 2 years in a System Lead role or a similar position is required.

• Good understanding of assigned applications and system lead support service tasks is essential.

• Experience working with hardware, software, networking, and databases is necessary.

• Proven work experience in IT technical support or a similar role is required.

• Experience in a regulated environment is an advantage.

• Experience in a multicultural and diverse setting is appreciated.

🏝️ Benefits

• Permanent contract.

• Flexible schedule.

• Opportunities for training and certifications.

• Home office options available.

• Flexible compensation (public transport tickets, meal vouchers, etc.).

• Health insurance coverage.

• OMEGA in action. Our commitment to a better society goes beyond mere intention.