System Administrator – Level 2

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Handle escalated tickets from Level 1 and provide resolutions.

• Develop and oversee device policies in Microsoft Intune.

• Enroll, configure, and apply patches to Windows devices utilizing Intune and N-able N-central.

• Manage Microsoft 365 tenants for various clients.

• Oversee users, licenses, mailboxes, SharePoint sites, and Teams.

• Administer sign-in security measures, including conditional access and multi-factor authentication.

• Address security alerts and conduct necessary investigations.

• Facilitate staff onboarding and offboarding processes for client locations.

• Verify backup operations and ensure they can be restored effectively.

• Document completed work thoroughly.

• Escalate issues that exceed the role's authority.

• Participate in client calls when written updates are inadequate.

• Implement the security baseline on all devices.

• Monitor alerts in the security platform and take appropriate action.

• Adhere to the change management process and report any unusual activities.

⛳️ Requirements

• A minimum of three years in a comparable support position.

• Experience within a managed services provider across multiple client tenants.

• Proficient in Microsoft Intune, including enrollment, compliance, and application deployment.

• Strong administration skills in Microsoft 365, encompassing Exchange Online, SharePoint, and Teams.

• Good understanding of Microsoft Entra ID.

• Experience in troubleshooting Windows 11 and Windows Server.

• Familiarity with common security controls.

• Ability to communicate clearly in written English.

• Access to reliable power, internet, and a quiet workspace.

• Personal USB headset with noise cancellation capability.

• Functional webcam.

• Computer equipped with a minimum 1.5 GHz processor and at least 8GB of RAM.

• Main internet connection speed of at least 50 Mbps via cable.

• Backup internet connection speed of at least 25 Mbps.

• Dual monitor setup.

• Availability to work Monday to Friday from 7 AM to 4 PM MNL time.

• Willingness to comply with BIR self-registration requirements.

• Capability to accommodate occasional after-hours planned changes with advance notice.

🏝️ Benefits

• Discretionary bonus - not equivalent to a 13th month pay.

• Referral Bonus - 70 AUD for each successful hire (3rd mark with the client).

• Assigned support personnel (CSM).

• Enjoyable workplace culture.

• Assistance available from HR, Tax, and other specialized departments.

• 10 Paid Annual Leaves.

• 9 Paid Australian Holidays (available only to regular employees).

• 1 Birthday Leave.

• Company Outing (for employees with tenure of 6 months or more).

• Paid Training opportunities.

• 100% Remote Work.