System Access Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Process and oversee user access requests for various R1 service lines and client systems.

• Track, prioritize, and manage requests, tasks, incidents, and assignments using a ticketing system.

• Provision and deprovision user access at both end-user and application levels.

• Monitor access issues and collaborate with users and client contacts to address any missing or delayed access.

• Maintain client job aids, access trackers, process documentation, and troubleshooting guides.

• Address internal and external inquiries regarding access status and subsequent steps.

• Communicate with client representatives and provide status updates to System Access leadership.

• Engage in client touchpoints and work collaboratively with clients, vendors, Operations, Client Experience, and other business teams.

• Handle confidential information in accordance with healthcare privacy and security regulations.

⛳️ Requirements

• Minimum of 2 years of experience in customer service, help desk, system access, or a related support role.

• Proficiency in Microsoft Office applications, especially Excel, Word, Outlook, Teams, SharePoint, and OneNote.

• Exceptional attention to detail with the ability to evaluate priorities, organize tasks, and meet deadlines.

• Strong written and verbal communication skills.

• Capability to maintain professional relationships with both internal and external stakeholders.

• Ability to work autonomously in a remote setting while effectively utilizing available tools and resources.

• Competence in managing multiple requests concurrently and accurately documenting process changes.

• High school diploma or equivalent qualification.

• Experience in supporting healthcare organizations, hospital systems, health information management, or revenue cycle operations is preferred.

• Familiarity with Epic, Oracle Health/Cerner, MEDITECH, or STAR is preferred.

• Experience with Salesforce or ServiceNow online ticketing systems is preferred.

• Background in supporting users or clients across various time zones in a remote environment is preferred.

🏝️ Benefits

• Competitive benefits package.

• Opportunities for learning, collaboration across teams, and exploration of new career paths.

• Meaningful work that contributes to communities served globally.