Swedish Speaking Customer Support Operator

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Address customer inquiries through phone, email, chat, and other communication platforms.

• Deliver accurate information regarding products and services while addressing customer concerns with empathy and patience.

• Record customer interactions and maintain comprehensive documentation in the CRM system.

• Resolve common customer issues and escalate more complex problems to the relevant departments.

• Adhere to company protocols and procedures to provide consistent, high-quality customer service.

• Recognize customer needs and offer personalized solutions.

• Maintain a positive and professional attitude while managing challenging or frustrated customers.

• Collaborate with team members and other departments to address customer issues effectively.

• Monitor and track customer feedback to contribute to the enhancement of products and services.

• Achieve performance objectives, including response time, resolution rate, and customer satisfaction metrics.

⛳️ Requirements

• Proficient in both written and verbal communication in Swedish and English.

• Demonstrated customer service experience in a corporate or support setting.

• Strong interpersonal and communication skills with the ability to engage with a diverse customer base.

• Excellent problem-solving skills and a customer-centric mindset.

• Exhibited patience, empathy, and active listening abilities.

• Competence in computer systems and basic software applications.

• Familiarity with CRM software or ticketing systems is preferred.

• Capability to handle multiple inquiries simultaneously and prioritize tasks effectively.

• Strong time management skills and the ability to work independently.

• Multilingual skills are a plus.

• Experience in a remote or distributed team environment is preferred.

• Ability to stay calm and professional under pressure.

• Availability to work an 8-hour rotational shift, Monday-Saturday, during the hours of 8:00 am to 8:30 pm CET.

• Full-time contract requiring 40 hours of work per week.

🏝️ Benefits

• Annual vacation entitlement of 25 working days.

• An additional day off to celebrate your birthday.

• Day off on Municipality day and during Carnaval.

• Meal allowance of 8 euros for each working day.

• Comprehensive healthcare plan through Fidelidade, with options to include your partner and children at discounted rates.

• Access to a Mental Wellbeing Program via the OpenUp platform.

• Corporate discounts on car parts through AUTODOC for personal purchases.

• Exclusive retail discounts available through the ‘Benefits at Work’ portal.

• Opportunities for learning and development, with over 650 courses covering soft and hard skills on our e-learning platform.

• Flexible working hours.

• Hybrid work model.

• 2 days off each week.